RUCHI PARSANA
Southbank,VIC
Summary
Dedicated employee with background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Well-versed in managing office supplies, paperwork and project needs. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
Professional Intern
Medibank Private
- Analyzed market research data to identify potential opportunities for growth.
- Conducted research on industry trends and best practices.
- Assisted in the preparation of reports, presentations, and other materials for senior management.
Customer Support Consultant
Medibank Private
10.2022 - 01.2024
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning
- Provide regular performance and reports to the head of SAP delivery and Operations
- Worked with internal stakeholders to consistently achieve KPIs.
- Assisted management by monitoring inbound calls.
- Assisted customers with inquiries regarding their payment status or account balances.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Officer
Hostplus Superannuation (LINK GROUP)
03.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained up-to-date knowledge of superannuation regulations, ensuring compliance with all relevant laws and guidelines.
- Enhanced client satisfaction with timely and accurate processing of superannuation contributions and payments.
- Managed a diverse portfolio of clients, maintaining strong relationships to ensure high retention rates and satisfaction levels.
Sales Associate
H&M
01.2022 - 11.2023
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
Education
Graduate Diploma - Education
Victoria University
Melbourne, VIC12-2023
Bachelor of Business Administration - Accounting And Business Management
Swinburne University of Technology
Hawthorn, VIC12-2022
Skills
- Financial Reports
- Customer Relationship Management (CRM)
- Stakeholder Communication
- Network Administration
- Portal Management
- Reporting Skills
Timeline
Customer Service Officer
Hostplus Superannuation (LINK GROUP)
03.2024 - Current
Customer Support Consultant
Medibank Private
10.2022 - 01.2024
Sales Associate
H&M
01.2022 - 11.2023
Professional Intern
Medibank Private
Graduate Diploma - Education
Victoria University
Bachelor of Business Administration - Accounting And Business Management
Swinburne University of Technology
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