RUCHI ROSHAN JOHN
South Morang,Australia
Summary
Accomplished and energetic professional with over 11 years of experience in range of services that includes teaching, research and quality assurance of programs, managing governance for the course and subject lifecycle, and providing advice to stakeholders on policies and legislation related to Higher Education. Proven track record in the implementation of the teaching and learning strategic plan for the College of ASSC. Excellent in providing service and support to senior leadership, academics, professional staff and team members. Expert presenter; strong negotiator with excellent interpersonal skills; ability to forge solid relationships with multiple stakeholders as well as the ability to lead, reach consensus, establish goals, and attain results. I am interested in attaining a position with the potential for advancement where I can identify, design and implement strategies and find solution to agreed outcomes.
Experienced with project management and team coordination, facilitating seamless operations and efficient workflow. Utilizes strategic planning and organizational skills to align team efforts with company goals. Knowledge of communication and problem-solving ensures effective resolution of challenges and continuous improvement.
Overview
20
20
years of professional experience
Work History
Senior Coordinator, Course Management
LaTrobe University
11.2022 - Current
- Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
- Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
- Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
- Streamlined project management processes by implementing new organizational tools and techniques.
- Managed cross-functional teams for successful project execution, ensuring timely completion of tasks within budget constraints.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Manager, College Course Management & Compliance, College Education Team, ASSC College
La Trobe University
05.2019 - Current
- Provide support and advice to course co-ordinators and staff within the Schools or Colleges for course and subject lifecycle management
- Assist in the development of policies and procedures relating to course and subject lifecycle and quality assurance processes
- Identify trends, strengths, weaknesses, opportunities and risks in the area of academic quality and standards and report where appropriate
- Ensure College adherence to policies and quality assurance processes for management of subjects and courses
- Interact with senior colleagues across all areas of the University, with internal and external committees and other external bodies, providing input as required
- Manage the implementation of changes, as a result of the actions from University and College level committees on course quality
- Manage a team of professional staff and provide ongoing training, performance management and development.
- Collaborate with teams across the University to identify, propose and implement improvements to structure, practices, policies and technology relating to course management and information quality.
- Oversee and manage course proposal development and administration activities to ensure alignment with University policies and external regulatory requirements.
- Successful implementation of the new Course and subject management system CourseLoop in the ASSC college.
- Timely revision, approval and implementation of all ASSC College courses to align with the Course Architecture.
- Developed an inclusive, safe, high-performing team culture consistently demonstrating enabling LaTrobe Cultural qualities.
Curriculum Project Coordinator, College Education Team, ASSC College
La Trobe University
01.2015 - 05.2019
- Assist in the preparation of documentation in support of the quality assurance processes of courses and subjects, guided by standards, policy, process, compliance requirements, precedents, professional standards and managerial or specialist expertise.
- Develops or redefines procedures relating to the quality assurance of governed academic items.
- Provide advice and support to staff in the form of investigating, interpreting or evaluating information relating to the compliance and quality assurance of course and subject management.
- Advise on the analysis and interpretation of data, identify trends, source additional related information where appropriate, and reports on progress, to support the resolution of issues/problems.
- Ensures appropriate records are managed, monitored and maintained.
- Applies appropriate expertise and uses judgement to make decisions where solutions are not obvious, to deliver professional services to meet customer requirements.
- Generates original ideas and innovative solutions through the provision of specialist know how and advice as appropriate.
- Ensures professional and quality service standards are maintained and applied within own area of activity.
- Provide secretariat support to College Learning and Teaching Committee.
- Sets priorities and monitors workflows and systems within an area of responsibility (ie, for own position and for a team or section if applicable).
- Improves professional capability and expertise through appropriate development and/or professional activities.
- Provide influential input to policy, procedure or systems development on the basis of expertise in the operational aspects of current systems and their impact.
- Provide secretariat support including the provision of timely advice, clear communication and the preparation of correspondence, reports and briefings
- Undertake other duties as required by the Manager, College Course Management & Compliance.
- Received ASSC College Professional Staff award in the category of Collaboration in 2016 and was nominated for an excellent Customer Service award in 2015.
- Simplified and aligned the subject rules for Law School subjects resulting in reduced enrolment issues and improved student experience.
- Implemented a process for late instance cancellation after student enrolment ensuring key stakeholders (such as timetabling, Client Services, Regional campus head, HOD/HOS) are informed and students are communicated of the change.
Coordinator, Planning and Governance Services, Faculty of Business, Economics and Law (FBEL)
La Trobe University
01.2012 - 12.2014
- Provided advice and assisted in the preparation of the documentation for the Faculty and University Governance approval for all aspects of the course and subject lifecycle in accordance with the relevant policy – new course/subject proposals, revisions, closure, suspensions.
- Liaised with the central Governance and Planning unit for the timely approval of courses and subjects.
- Participated in the UAT of the new Course Information Management System (CIMS) and supported Faculty in transitioning to the new system. Actively involved in providing advice to the project team on the current Unit Database and governance and management approval process of courses and subjects at the faculty level.
- Supported five yearly University Academic Course Review in the role of Review Executive Officer and Review Administrative Officer Assisted the Executive Dean and Manager, Academic Governance and Planning in the preparation of documentation for five yearly Faculty Review and managed the logistics of the review over 4 working days.
- Ensured consistency with secretariat processes and systems for all governance committees at the faculty level. Provided training to team members and school administration officers in secretariat functions, relevant policies, regulation and legislation and minute taking. Assigned team members to different committees and monitored their workload.
- Provided secretariat support to the Faculty Education Committee and Faculty Student Council as well as other senior meetings and committees when required.
- Conducted an online election for the FBEL representatives on Academic Board and for the professional and administrative staff representative on the Faculty Board. Also ran election for the members of the Academic Staff Forum and P&A Staff Forum according to the Academic Board Regulation 2009.
- Supervised Senior Faculty Officers in fostering efficient and effective operations within and across the team, monitored their workload, managed performance appraisal, supported training and development opportunities to provide high level customer service and developed a working environment and team ethos that promotes high achievement and continuous improvement in service provision.
- Maintained Subject Database (superseded system) and the Course Information Management System (CIMS) with up-to-date subject information in line with the University policies to allow students to enroll. Provided training to the academic and administrative staff I on using both the systems for creating new and revising current subjects. Following relevant approval processes. Managed course information in the Handbook for government reporting by set deadlines thereby assisting Academic Services to configure the student database for re-enrolment.
- Developed processes for quality assurance checks, monitoring and auditing Subject Database/CIMS and the Handbook for accurate and up to date information.
- Annually audited subject information in the student database to ensure that only subjects offered in that year are active for students to enroll. Set up a timeline and liaised with course coordinators to close/suspend not offered in that year.
- Collected and collated staff feedback on the Academic Workload Planning System (AWPS).
- Assisted the Faculty Director and Manager (Academic Governance and Planning) in developing the student load plan for FBEL.
- Received FBEL P&A award in the category of Teamwork in 2012 and was nominated in the category of Leadership in 2012.
- Implemented an effective system of digitally recording meeting minutes and filing these entries, boosting accuracy and efficiency at the Faculty level.
- Lowered Faculty’s costs by developing an online system on Unite/Sharepoint for uploading subject information and tracking changes for yearly subject rollover in Subject Database (SDB) which was previously done by printing each subject manually. This also improved the QA on subject information.
- Implemented the online system of running elections for Academic Board and other Committees at FBEL.
- Implemented the process of communicating governance outcomes to stakeholders in a timely manner.
- Under my supervision, the team manually and accurately changed the teaching and result organisation unit codes for over 900 subjects in UDB in eight working days Assisted Director, MBA Program in collecting data and completing different surveys for MBA, for example, Hobson survey, GMAC Application Trend Survey etc. LaTrobe MBA was awarded its fourth consecutive GMAA 5 star rating based on the Hobson survey.
Faculty Operations Officer – Planning, Policy and Programs, Faculty of Law and Management
La Trobe University
03.2010 - 12.2011
- Provided secretariat support to Faculty Outside Studies Programs Committee, Faculty Human Ethics Committee, Faculty Research and Graduate Studies Committee and occasionally to the Faculty Education Committee and Faculty Programs Committee.
- Delegated tasks to Administrative Assistant and monitored performance to meet project deadlines effectively.
- Transferred higher degree research and ethics applications to academics for assessment and maintained records for tracking purposes.
- Collected applications, maintained records and organised meetings for Faculty Small Research Grants, LTU Excellence in Research Awards & Faculty Research Awards.
- Collected progress reports and final reports for approved ethics application and higher degree students following University procedures and timelines.
- Supported and assisted team members in accomplishing project deadline.
- Was nominated for FBEL P&A Staff recognition award in the category of Leadership in 2011.
- Streamlined the Student Feedback Survey on subject process in FBEL to ensure the subjects offered at different campuses are surveyed in the same semester or at least in the same year and in line with the policy.
- Managed Summer School subjects and supervised Finance Summer School exams.
Data Analyst
Sentinar, Telepower Assessor for Victoria and Tasmania
06.2008 - 10.2008
- Managed critical data utilizing Maximo data management software.
- Created work orders for USP and Generators and updated software for other departments.
- Produced and presented weekly workflow and expense records report.
- Maintained records for the scheduled work to assure on time delivery by contractors.
- As a part of the Strategic Management team, increased company profits by $170,000 in 3 months.
Assistant Research Officer
Institute Of Social Action
01.2006 - 09.2006
- Worked on the research project of the Ministry of Social Justice and Empowerment (MSJAE), entitled “Psycho-Social Problems Faced by the Disabled Children in the five States in India”.
- Interviewed, supervised and trained a staff of six to accomplish the timely completion of data collection in five different states of India.
- Implemented effective team strategies to collect data from five States in two months’ time and with limited resources.
- As the project involved working with a vulnerable group of children, a substantial part of my role was to make sure that my team is not emotionally affected while talking with these children.
- Collected, interpreted and analysed data and documented the final research paper.
- Presented the research findings and outcome to the Indian Government officials from MSJAE and to the Research team.
Project Officer
Crystal Vision (An NGO Consultancy Firm)
05.2005 - 03.2006
- Initiated monthly meetings with the team members to review project plans and progress, which resulted in better timing of commencement and completion of projects, especially those that overlapped.
- Wrote a number of project proposals for Indian and international funding organizations.
- Successfully planned the project timeline with the clients.
- Liaised with Indian Government Ministries and other organizations for approval of funds on behalf of the clients.
- Maintained long term client relationships.
- Transformed an inefficient consultancy firm with low morale into an organised, lean and quality focused organisation, increasing organisation’s revenue and decreasing costs.
- Increased the client base from 50 to over 200 clients in less than 2 years by utilising innovative marketing strategies, understanding their needs and providing exceptional service.
- Established an additional office branch in the business center of New Delhi to attract more clients.
Education
Graduate Diploma - Policy and Human Services
RMIT
01.2009
Master of Business Administration - undefined
La Trobe University
01.2008
Master of Social Work - undefined
Bhopal University
01.2005
Bachelor of Business Administration - undefined
Bhopal University
01.2003
Skills
- A strategic thinker with keen analytical ability; a skilled observer with an eye for detail and a commitment to quality
- Efficiently manage team, promoting productivity and quality standards whilst maintaining high morale and workplace harmony
- Excellent influencing, interpersonal and leadership skills with the ability to prioritize workflow while maintaining a positive and professional attitude
- Ability to interpret and apply policies and legislation in a service-oriented approach
- Excellent understanding of Governance in Higher Education
- Resourceful and detail-oriented; skilled problem-solver and multi-tasker Skilled in prioritizing work and completing tasks with minimum supervision
- Strong organization, planning and communication abilities Ability to deal with a diversity of clients, professional and academic staff and resolve issues in a matrix organisation
- Extremely productive in a high volume and high stress environment
- Staff supervision
- Decision-making
- Project management
- Strategic planning
- Team oversight
- Multitasking and organization
- Process improvement
- Problem-solving
- Time management
- Attention to detail
- Clear communication
- Team collaboration
- Risk management
Accomplishments
- Lead contact for the business (ASSC College) – 0.5 secondment to the Course Management Reform (CMR) Project to deliver the new course and subject management system (Courseloop).
- Winner of the ASSC College Professional Staff award in the category of Embracing Leadership Quality in December 2020 and Teamwork and Collaboration in November 2019.
- Winner of ASSC College Professional Staff award in the category of Collaboration in 2016 and was nominated for an excellent Customer Service award in 2015 in my current role as Curriculum Project Coordinator.
- Received Faculty of Business, Economics and Law Professional and Administrative Staff Recognition Award in the category of Teamwork in 2012 and was nominated in the category of Leadership in 2011 and 2012 in my role as Faculty Operations Officer & Coordinator, Governance and Planning Services in the Faculty of Business, Economics and Law, La Trobe University, February 2010 – 2014.
- As a part of the Strategic Management team, increased company profits by $170,000 in three months in my role as Data Analyst at Sentinar, Telepower Assessor for Victoria and Tasmania, June 2008 – Oct 2008
- Transformed an inefficient consultancy firm with low morale into an organised, lean and quality focused organisation, increasing the organisation’s revenue and decreasing costs in my role as Project Officer – Crystal Vision (An NGO Consultancy Firm), Delhi, India, May 2005 – March 2006
Timeline
Senior Coordinator, Course Management
LaTrobe University
11.2022 - Current
Manager, College Course Management & Compliance, College Education Team, ASSC College
La Trobe University
05.2019 - Current
Curriculum Project Coordinator, College Education Team, ASSC College
La Trobe University
01.2015 - 05.2019
Coordinator, Planning and Governance Services, Faculty of Business, Economics and Law (FBEL)
La Trobe University
01.2012 - 12.2014
Faculty Operations Officer – Planning, Policy and Programs, Faculty of Law and Management
La Trobe University
03.2010 - 12.2011
Data Analyst
Sentinar, Telepower Assessor for Victoria and Tasmania
06.2008 - 10.2008
Assistant Research Officer
Institute Of Social Action
01.2006 - 09.2006
Project Officer
Crystal Vision (An NGO Consultancy Firm)
05.2005 - 03.2006
Master of Business Administration - undefined
La Trobe University
Master of Social Work - undefined
Bhopal University
Bachelor of Business Administration - undefined
Bhopal University
Graduate Diploma - Policy and Human Services
RMIT
Training
- Resilience in Change Management
- Equality Diversity & OH&S
- Leadership skills training
- Business Writing
- Unite SharePoint Level 1 & 2
- Minutes Taking
- Attended TEQSA Conference in 2018
- Leadership and nurturing of effective leadership qualities in women at Universities
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