Ram Sharma
Lyneham
Summary
Over a decade of experience in aviation management, mining production, and university lecturing. Specialized in management expertise, business efficiency, and knowledge transfer in regulated and safety-critical industries. Proficient in managing flight operations, ground support, and logistics to ensure compliance with industry regulations and safety standards while optimizing aircraft load planning and on-time performance. Skilled in overseeing maintenance strategies for heavy equipment, implementing preventive maintenance programs, and collaborating with production teams to resolve operational bottlenecks in the mining sector. Experienced in delivering industry-focused training, mentoring future professionals, and aligning curricula with current industry trends in academia. Core competencies include management consultancy, aviation safety & security, compliance, business and logistics management, theoretical training, mentorship, asset and maintenance management, regulatory compliance, risk assessment, and process optimization. Dedicated to leveraging technology and innovation for efficiency and workforce development. Demonstrates adaptability, leadership, and commitment to continuous improvement following the Japanese KAIZEN principle of 'continuous improvement.'
Overview
15
15
years of professional experience
1
1
Certification
Work History
Campus Operations Manager
Acknowledge Education
02.2024 - 03.2025
- Lead campus administration function, ensuring internal, external and student queries are managed promptly and professionally.
- Ensured that all new members of the campus community are properly oriented and have access to the resources they needed.
- Ensured that all new members of the campus community are properly oriented and have access to the resources they needed.
- Coordinated and managed all campus events and activities, including graduation ceremonies, sports and cultural events
- Collaborated with other campus departments and stakeholders to ensure effective communication and coordination of campus-wide initiatives
- Oversaw facility maintenance projects, ensuring timely completion and minimal disruption to daily activities on campus.
- Developed a comprehensive safety plan to ensure the well-being of all campus visitors, resulting in reduced incidents and increased sense of security.
- Improved campus operations by streamlining processes and implementing efficient systems.
- Implemented sustainable practices across campus operations, promoting environmental responsibility and reducing overall energy consumption.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget for campus operations, ensuring cost-effective use of resources and minimizing waste.
- Collaborated with other educational institutions in the area to share best practices related to facilities management, enhancing the quality of our own operations.
- Enhanced student satisfaction with campus facilities by addressing concerns and making necessary improvements.
- Conducted regular inspections of facilities to identify potential safety hazards or areas needing repair, ensuring prompt attention to any issues identified.
- Evaluated performance metrics related to facility usage and maintenance costs regularly, identifying opportunities for cost savings without compromising service quality.
Aircraft Operations & Load Planning Officer
Qantas
05.2023 - 01.2024
- Contributed to problem-solving by suggesting solutions and actively engaged in implementation.
- Controlled fully automated system-based load control planning and operations for Qantas-assigned flights.
- Continuously monitored assigned flights, together with providing simultaneous updates to various internal and external stakeholders concerning cargo, passengers, and fuel information.
- Maximise passenger and cargo uplift and minimize fuel consumption within Qantas prescribed limits.
- Maintained adherence to standard operation procedures and on-time performance together with operational stakeholders such as maintenance watch, flight operations, and control and acted as a main source of operational information.
- Comprehensively documented and reported hazards, incidents, deviations and/or breaches to standard procedure in a timely, impartial, comprehensive and clear manner.
- Collaborated with other departments to ensure seamless coordination of aircraft operations, maintenance, and logistics support.
- Implemented cost-saving measures in aircraft operations, reducing overall expenses without compromising safety or performance standards.
- Collaborated with other departments such as flight dispatchers, maintenance teams, and customer service representatives to ensure seamless coordination across all aspects of aircraft operations.
- Applied Lean Six Sigma principles in various aspects of aircraft operations leading to significant improvements in overall performance metrics.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Enhanced cargo loading efficiency by implementing precise weight and balance calculations.
- Supported mission-critical operations involving airlifts of personnel, equipment, or supplies under challenging circumstances.
- Played a key role in the successful completion of numerous cargo missions, ensuring timely delivery and adherence to stringent safety standards.
- Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
- Documented cargo movements and maintained updated files with real-time information.
Field Service Operations
Toyota Material Handling Australia
10.2022 - 05.2023
- Coordinated and managed a vast network of Toyota clients and their assets together with optimising machine downtime and providing a solutions-based framework.
- Key responsibilities
- Collected and disseminated asset data from various systems-based sources and implemented the optimum decision for clients.
- To prevent asset downtime and delays, isolated and decommissioned underperforming or failing assets.
- Researched and suggested the best pathway to clients under the given circumstances and sourced the best possible support and framework from the head office.
- Evaluated emerging technologies to optimize field service operations, ultimately improving efficiency.
- Managed budgets, controlled expenses, and maintained accurate financial records for field service operations.
- Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
- Evaluated emerging technologies in information science field, implementing innovative solutions to enhance library services and operations.
- Optimized field operations efficiency through implementing effective troubleshooting techniques and minimizing downtime.
Field Service Maintenance Specialist
KCA Site Services (Northern Star Resources & Barminco)
02.2021 - 09.2022
- Maintained assets and reported services and monitoring as per required standards using various automatic and computer-based technical systems and databases.
- Key responsibilities
- Performed and reported on daily checks on all presented mobile plants and fixed assets.
- Isolated and decommissioned underperforming or failed assets to avoid major damages.
- Maintained coordination with various departments, such as production and operations, to avoid downtime and achieve and/or increase production targets.
- Improved overall plant efficiency by identifying areas where upgrades or process changes could be implemented.
- Ensured adherence to OSHA regulations throughout all daily activities while maintaining a clean and organized workspace.
- Contributed to continuous improvement initiatives within the maintenance department by regularly reviewing procedures and best practices.
- Maintained accurate records of all completed work orders and inventory transactions for clear communication with management regarding maintenance activities.
- Assisted in budget planning, identifying cost-saving opportunities through efficient resource allocation.
- Supported cross-functional teams during project installations or major overhauls by sharing expertise in relevant systems or processes.
Aircraft Operations & Flight Planning Services Executive
Virgin Australia
10.2017 - 09.2021
- To establish and maintain high standards for the operation of Virgin Australia, crew operating procedures, training & checking outcomes, and processes and information systems which support the operation, with the objective of transporting our customers and other payloads in a safe, efficient, and reliable manner in accordance with the airline’s operating schedule.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Coordinated with dispatch teams to ensure accurate flight planning, considering factors such as weather conditions, fuel requirements, and aircraft performance capabilities.
- Evaluated project performance, identifying areas for improvement and implementing necessary changes.
- Facilitated cross-functional collaboration among teams involved in flight planning, dispatching, load control, passenger services, cargo handling, ramp operations.
- Maximized fuel efficiency through strategic flight planning and continuous monitoring of weather conditions.
- Assisted in maintaining operational cost-efficiency by optimizing fuel consumption through effective flight planning.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Conducted comprehensive risk assessments before each mission, implementing necessary precautions to mitigate potential hazards.
- Developed innovative solutions for logistical challenges faced during aircraft loading processes, reducing delays and increasing client satisfaction levels.
- Enhanced flight safety by conducting thorough pre-flight inspections and verifying aircraft performance data.
Station Manager
Malindo Air Batik Air Lion Air
07.2018 - 01.2021
- In charge of Malindo Air's ground operations at Brisbane station. Ground operations at an airline include passenger ticketing and check-in, baggage and cargo services, gate area passenger boarding and deboarding, and on-ground aircraft servicing.
- Responsible for seeing that the station's flights leave on time and with all passengers and luggage. Led and managed assigned ground operations employees, station budgets, and local safety programs.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Reduced operating costs through effective budgeting and expense management.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
University Lecturer and Research Supervisor
University of Southern Queensland
07.2018 - 12.2020
- Actively participated in departmental meetings, collaborating with colleagues to identify and address areas for improvement in the curriculum and student support services.
- Developed comprehensive curriculum for new courses, ensuring alignment with department goals and learning outcomes.
- Collaborated with faculty members to develop innovative course materials, resulting in increased student engagement and satisfaction.
- Conducted ongoing assessment of student progress, adjusting teaching strategies as needed to maximize learning potential.
- Established a positive classroom environment that fostered open communication and intellectual curiosity among students.
- Led professional development workshops for fellow faculty members, sharing best practices in teaching methods and classroom management techniques.
- Maintained regular communication with students through email newsletters and online discussion forums, keeping them informed about course requirements and upcoming deadlines.
- Utilized assessment data to inform ongoing improvements in teaching methods, resulting in increased student success rates over time.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Implemented active learning strategies such as group projects and case studies, promoting critical thinking skills among students.
Aviation Network Freight Operations and Passenger Services Coordinator
dnata
11.2015 - 03.2017
- Assumed full responsibility for a workgroup/shift by demonstrating leadership, decision making, and organizational skills necessary to efficiently meet performance standards.
- Made recommendations on all aspects of the aviation operations, seeking to identify opportunities to improve/enhance performance and productivity.
- Worked extensively on security measures to make sure all security parameters are followed.
- Streamlined aviation operations by optimizing scheduling, resource allocation, and personnel management.
Service Desk Operator, Load Controller, Baggage Services, And Flight Turnaround Coordinator
Menzies Aviation
01.2010 - 01.2015
- Assumed full responsibility for a workgroup/shift by demonstrating leadership, decision making, and organizational skills necessary to efficiently meet performance standards.
- Made recommendations on all aspects of the aviation operations, seeking to identify opportunities to improve/enhance performance and productivity.
- Worked extensively on security measures to make sure all security parameters are followed.
Aviation Business Charter Operations Coordinator
Brisbane Jet Base
10.2011 - 07.2012
- Coordination and turnaround of an Airline service under the regular public, charter and ad-hoc transport system together with undertaking various administrative and reporting duties, including the operation of various information, communication and computer aids.
- Established and facilitated required communication between different organizations such as Australian Customs and Border Protection, Australian Quarantine and Inspection Service, Australian Federal Police, Air Services Australia, Brisbane Airport Corporation, and International and National Airlines Operating in Australia.
- Collected, organised and disseminated business-related information with various Governmental and partner organisations.
Education
Master of Aviation Management (MAvN) - Aviation Operations Management
Griffith University
01.2010
Certificate III - Heavy Mobile Plant Technology, Automobile/Automotive Mechanics Technology/Technician
TAFE Queensland
01.2014
Graduate Diploma - Management, Business, Management, Marketing, and Related Support Services
CQUniversity
01.2009
Skills
- Vehicle Operations
- Nipper Duties
- Tag Board Introduction
- Policy and procedure creation
- Time management
- Organizational leadership
- Educational research
- Professional development
- Quality assurance
- Conflict management
- Policy implementation
Certification
- Introduction to Cyber Security
- Introduction to Artificial Intelligence
- Nipper & Other Important Underground Mining Duties
- Basic Minesite Operation
- Underground Haul Truck & Vehicle Operation
Languages
Hindi
Punjabi
English
Awards
Letter of Commendation
Timeline
Campus Operations Manager
Acknowledge Education
02.2024 - 03.2025
Aircraft Operations & Load Planning Officer
Qantas
05.2023 - 01.2024
Field Service Operations
Toyota Material Handling Australia
10.2022 - 05.2023
Field Service Maintenance Specialist
KCA Site Services (Northern Star Resources & Barminco)
02.2021 - 09.2022
Station Manager
Malindo Air Batik Air Lion Air
07.2018 - 01.2021
University Lecturer and Research Supervisor
University of Southern Queensland
07.2018 - 12.2020
Aircraft Operations & Flight Planning Services Executive
Virgin Australia
10.2017 - 09.2021
Aviation Network Freight Operations and Passenger Services Coordinator
dnata
11.2015 - 03.2017
Aviation Business Charter Operations Coordinator
Brisbane Jet Base
10.2011 - 07.2012
Service Desk Operator, Load Controller, Baggage Services, And Flight Turnaround Coordinator
Menzies Aviation
01.2010 - 01.2015
Certificate III - Heavy Mobile Plant Technology, Automobile/Automotive Mechanics Technology/Technician
TAFE Queensland
Graduate Diploma - Management, Business, Management, Marketing, and Related Support Services
CQUniversity
Master of Aviation Management (MAvN) - Aviation Operations Management
Griffith University
Similar Profiles
Simran NepaliSimran Nepali
Placement Readiness Mentor at Acknowledge EducationPlacement Readiness Mentor at Acknowledge Education
LIN JUI-LIN RaeLIN JUI-LIN Rae
Hospitality /cookery/patisserie trainer at Acknowledge EducationHospitality /cookery/patisserie trainer at Acknowledge Education
Etsuko SandaEtsuko Sanda
Admissions Officer at Acknowledge Education Pty LtdAdmissions Officer at Acknowledge Education Pty Ltd
Cate LaurieCate Laurie
High School Tutor at Self EmployedHigh School Tutor at Self Employed