Ruchika Thanugundla
Adelaide
Summary
Customer service professional with hands-on experience at Marks & Spencer and Amazon, skilled in conflict resolution, active listening, and team collaboration. An MBA graduate with a strong foundation in business management and a growing interest in Corporate Social Responsibility (CSR). Proficient in Microsoft Excel and data-driven service improvements. Eager to contribute to CSR initiatives that promote sustainability, inclusion, and social impact in Australia.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Marks and Spencer
12.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Warehouse Associate
Amazon Fulfillment Center
10.2022 - 10.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Education
MBA - Banking And Finance
University of Hertfordshire
UNITED KINGDOM02-2024
Bachelor of Commerce - Computer Science
St. Francis Collage For Women
INDIA03-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
Certification
- Financial Modelling and Valuation, IIM Skills
Timeline
Customer Service Representative
Marks and Spencer
12.2023 - 01.2025
Warehouse Associate
Amazon Fulfillment Center
10.2022 - 10.2023
MBA - Banking And Finance
University of Hertfordshire
Bachelor of Commerce - Computer Science
St. Francis Collage For Women
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