Hi, I’m
RUCHIRA ATNURKAR
Melbourne,VIC
Summary
Highly motivated and customer-focused customer service representative with 10 months of experience in handling customer inquiries, resolving issues, and providing exceptional service. Skilled in communication, problem-solving, and conflict resolution, with a proven track record of maintaining high customer satisfaction ratings. Proficient in using CRM software and call center technology to manage customer interactions. Seeking a challenging customer service representative role where I can use my skills and experience to help customers and contribute to the success of the company.
Overview
1
year of professional experience
Work History
Robert Half
Customer Service Representative Intern
05.2022 - 02.2023
Job overview
- Responded to customer inquiries and concerns through various channels, including phone, email, and chat.
- Collaborated with other teams to resolve customer issues quickly and efficiently.
- Promptly responded to inquiries and requests from prospective customers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained accurate records of customer interactions, including details of inquiries and resolutions.
- Contributed to the development of new customer service initiatives and processes that improved efficiency and customer satisfaction.
- Proactively identified opportunities for upselling and cross-selling products and services to increase sales and revenue.
Education
Pune UniversityPune, Maharashtra
Bachelor of Mechanical Engineering
06.2017
Skills
- E-Waste Recycling
- Billing and Payment Processing
- Microsoft Excel
- Team Goals
- Microsoft Office
- Employee Communications
- Outstanding Customer Service
- Customer Relations
- Sales and Upselling
- Problem Resolution
Additional Information
- Volunteered at a local food bank, helping to distribute food and clothing to low-income families.
- Proficient in Microsoft Office, with experience using Excel to analyze customer data.
- Passionate about environmental sustainability, and actively involved in local recycling initiatives.
Timeline
Customer Service Representative Intern
Robert Half
05.2022 - 02.2023
Pune University
Bachelor of Mechanical Engineering
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