Ruchira Perera
Noble Park North,Australia
Summary
Project coordination and IT operations professional currently working at M&M Cleaning Solutions, responsible for managing project schedules, stakeholder reporting, resource planning, and process oversight. Previously developed strong technical expertise in Microsoft 365, ServiceNow, and incident management during my role at Millennium I.T.E.S.P. (Pvt) Ltd. Known for analytical problem-solving, structured communication, and ensuring smooth operational delivery across teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Work Coordinator
M&M Cleaning Solutions
Officer, Victoria (AU)
01.2024 - Current
- Develop and maintain project schedules using Microsoft Project, ensuring timeline accuracy across all active initiatives.
- Lead weekly status meetings via Microsoft Teams, recording action items and progress updates in SharePoint project hubs.
- Manage logistics for site visits and training programs, coordinating details through Outlook calendars and Excel planning sheets.
- Track project performance using Excel dashboards, presenting KPI insights to stakeholders on Teams.
- Build structured weekly, monthly, and quarterly reports in Excel and Power BI to highlight trends, risks, and achievements.
- Oversee departmental resource allocation using SharePoint resource trackers, ensuring optimal utilization.
- Allocate resources and materials to departments according to specific operational needs.
Engineer - System Support and Managed Services
Millennium I.T.E.S.P. (Pvt) Ltd
, Sri Lanka
08.2021 - 11.2023
- Managed end-to-end Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Office apps across enterprise customer environments.
- Created and managed user accounts, mailboxes, distribution groups, shared mailboxes, and security groups in Azure AD/Entra ID.
- Assigned and monitored Microsoft 365 licenses; resolved issues related to activation, synchronization, and user access.
- Configured and troubleshot MFA, Conditional Access, password resets, and identity-related incidents for BDO Australia users.
- Performed message tracing, anti-spam checks, quarantine release, and mail flow diagnostics through the Microsoft 365 Security & Compliance Center.
- Configured and troubleshot Conditional Access and MFA issues to improve security.
- Enrolled and managed Windows devices using Intune/Endpoint Manager, applying compliance policies, configuration profiles, and security baselines.
- Supported application deployments, Autopilot setups, BitLocker encryption monitoring, and device health management.
- Handled ServiceNow 20 to 25 tickets per day while consistently maintaining a 96% or higher SLA achievement.
- Triaged, resolved, and documented L1–L2 incidents related to Microsoft 365, networking, hardware, and enterprise applications.
- Managed onboarding/offboarding workflows, including account provisioning, email setup, Teams access, and device allocation.
Trainee - Network and IT Operations and System Support
People's Bank - IT Department
, Sri Lanka
08.2020 - 07.2021
- Provided first-line help desk support in a ticketing environment using ServiceNow; logged incidents and requests, prioritized, documented work notes and closure notes, and escalated per procedure.
- Monitored branches and ATMs via Zabbix and escalated outages promptly during COVID-19 operations.
- Resolved network issues on switches and routers; performed operating system provisioning, application installs, and antivirus deployments.
Education
Master of Information Systems -
Central Queensland University
Melbourne07.2025
B.Sc. (Hons) in Information Technology - Information Technology
General Sir John Kotelawala Defence University
Sri Lanka01.2021
Diploma In Comprehensive Master Java Developer -
Institute of Software Engineering
Sri Lanka03-2020
Diploma - Information Technology (Pearson Assured)
Esoft Metro Campus
Sri Lanka07.2018
A-level - Economics, Business Studies, Accounting
Wesley College
Sri Lanka08.2015
Skills
- Microsoft 365 administration
- Device compliance, app management
- Risk management
- User lifecycle management
- Project management
- ServiceNow administration
- SLA management and escalation
- Work notes and closure notes discipline
- Knowledge base and SOP authoring
- Stakeholder communication
- Network troubleshooting
- Incident management
- Time management
Certification
- PCAP - Certified Associate in Python Programming, 07/01/20
- CCNA Routing and Switching (CCNA-1 and CCNA-2), 01/01/19, 01/01/20
- Cybersecurity Essentials - Cisco Networking Academy, 03/01/19
- Construction Induction - WorkSafe Australia, 0005768763 01
- Microsoft 365: Administration, 11/01/25
Publications
Poster: Social Media - Paradise for Cyber Criminals, 4th International Research Symposium on Pure and Applied Sciences, 2019
Achievements And Awards
- CEO Award, MIT ESP Awards 2023
- Most Impactful New Initiative 2022, MIT ESP Awards 2023
- President's Scout - National Award, Sri Lanka, 2014
Technical Environment
Microsoft 365 Admin Center, Entra ID, Exchange Online, Intune, Teams, ServiceNow, Defender for Office 365, SharePoint Online, OneDrive, PowerShell, Cisco UCS Manager, VMware vSphere, Zabbix, FortiGate, Kaspersky Security Center, OpManager, Oracle Enterprise Manager
Languages
English
Full Professional
References
- Mr Mahiru Odasara - Senior Network Engineer, assetsaas.io (Australia) | 0439931635 | mahiru@assetsaas.io
- Mr Manjula Nanayakkara – Director, M&M Cleaning Solutions | 0447491910 | info@mmcleaningsolutions.com.au
Timeline
Work Coordinator
M&M Cleaning Solutions
01.2024 - Current
Engineer - System Support and Managed Services
Millennium I.T.E.S.P. (Pvt) Ltd
08.2021 - 11.2023
Trainee - Network and IT Operations and System Support
People's Bank - IT Department
08.2020 - 07.2021
Master of Information Systems -
Central Queensland University
B.Sc. (Hons) in Information Technology - Information Technology
General Sir John Kotelawala Defence University
Diploma In Comprehensive Master Java Developer -
Institute of Software Engineering
Diploma - Information Technology (Pearson Assured)
Esoft Metro Campus
A-level - Economics, Business Studies, Accounting
Wesley College