Ruchit Patel
IT Support Officer
Adelaide,SA
Summary
Detail-oriented IT Support Engineer with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
IT Support Engineer
Cake2homes Private Limited
Ahmedabad, Gujarat
02.2021 - 07.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Submitted service tickets for equipment maintenance requests.
Desktop Support Engineer
Vardayini Solution
Gandhinagar, Gujarat
06.2017 - 01.2021
- Configured hardware, devices and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Documented and updated known fixes in knowledge base for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
Education
Bachelor of Science in Technology - Information Technology
Ganpat University
Ahmedabad 04.2014 - 04.2017
Skills
Software diagnosis
Data recovery
Technical issues analysis
Desktop support
TCP/IP
Mac systems
Technical Support
Application support
Videoconferencing
Account management
Network diagnostics
Timeline
IT Support Engineer
Cake2homes Private Limited
02.2021 - 07.2022
Desktop Support Engineer
Vardayini Solution
06.2017 - 01.2021
Bachelor of Science in Technology - Information Technology
Ganpat University
04.2014 - 04.2017