Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Languages
Timeline
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Ruchit Patel

Ruchit Patel

ICT Business Consultant
Adelaide

Summary

Detail-oriented IT Support Engineer with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

ASC

Amazon
02.2023 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered services to customer locations within specific timeframes.
  • Self-motivated, with a strong sense of personal responsibility.

IT Support Engineer

Cake2homes Private Limited
02.2021 - 07.2022
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Submitted service tickets for equipment maintenance requests.

Desktop Support Engineer

Vardayini Solution
06.2017 - 01.2021
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Documented and updated known fixes in knowledge base for future reference.
  • Monitored systems in operation and quickly troubleshot errors.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Monitored system performance to maintain system integrity.
  • Prioritized, tracked and documented problem resolutions, notifying customers of issue status.

Education

Bachelor of Science in Technology - Information Technology

Ganpat University
Ahmedabad
04.2014 - 04.2017

Skills

Software diagnosis

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Accomplishments

  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Endorsements in software development and mobile applications.
  • Promoted to Senior Help Desk after 10 months of employment.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Wanderer, there is no path, the path is made by walking.
Antonio Machado

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)

Timeline

ASC

Amazon
02.2023 - Current

IT Support Engineer

Cake2homes Private Limited
02.2021 - 07.2022

Desktop Support Engineer

Vardayini Solution
06.2017 - 01.2021

Bachelor of Science in Technology - Information Technology

Ganpat University
04.2014 - 04.2017

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Ruchit PatelICT Business Consultant