Summary
Overview
Work History
Education
Skills
Timeline
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Ruchita Munjpara

203/161 Great Western Highway, Mays Hill,NSW

Summary

Proven track record in enhancing customer loyalty and streamlining office processes at Shell Gas Station and Aussizz Migration and Education Consultants. Excelled in problem-solving and team development, boosting resolution efficiency and fostering positive workplace culture. Demonstrated exceptional customer service and computer proficiency, achieving significant improvements in customer satisfaction and operational productivity. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Shell Gas Station
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Office Administration Coordinator

Aussizz Migration and Education Consultants
01.2022 - 08.2024
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Maintained accurate records of employee attendance, leave balances, and performance evaluations for streamlined HR processes.
  • Contributed to a positive workplace culture through active participation in team-building activities and recognition programs.
  • Spearheaded efforts to transition from paper-based to digital filing systems, reducing storage costs and enhancing data accessibility.
  • Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues with professionalism and empathy.
  • Coordinated office events and meetings, ensuring smooth communication between departments and stakeholders.
  • Collaborated with cross-functional teams on various projects, fostering strong working relationships among colleagues.

Education

Masters of Strategic Supply Chain Management - Supply Chain Management

University of Technology Sydney
Sydney, NSW
10.2023

Skills

    Customer Service

    Problem-solving abilities

    Critical Thinking

    Customer Relations

    Computer Proficiency

    Multitasking Abilities

    Excellent Communication

    Team Development

    Friendly, Positive Attitude

    Teamwork and Collaboration

    Flexible and Adaptable

Timeline

Customer Service Representative

Shell Gas Station
05.2023 - Current

Office Administration Coordinator

Aussizz Migration and Education Consultants
01.2022 - 08.2024

Masters of Strategic Supply Chain Management - Supply Chain Management

University of Technology Sydney

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Ruchita Munjpara