Ruchita Nikhil Nagaonkar
4 William Street Mittagong, NSW
Summary
As retail professional, equipped with valuable experience in customer service and store operations. Committed to teamwork and achieving results, consistently reliable and adaptable to changing needs. Proficient in inventory management and point-of-sale systems, with strong focus on communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Store Team Member
Woolworths Group
03.2023 - Current
- Working as a team member and supervisor by performing all the tasks and duties.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal product presentation.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective problem-solving techniques.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Handled cash transactions with accuracy, maintaining financial integrity at checkout.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Executive Sales Operations, Eleve Project
Neptune Developers and Tata Housing
01.2016 - 09.2017
- Efficiently managing front end relationship and backend with its distinguished set of clients with the client base of 350+ clients.
- Responsible for constant engagement with the customers during all stages in the customer life cycle from welcoming the client till the handover.
- Successfully manages client’s Grievances/Complaints through walk-ins, letters, emails, calls and ensure the highest standards of service deliverance.
- Responsible for all the operations related work in SAP.
- Effectively executed the concept of internal audit for grievances/complaints to curb the non reporting instances.
- Managed pilot on-boarding process for new launch which included verification of booking form, accepting booking amount, confirming the sale, coordinating with internal audit team for proper documentation and verifying the allotment letters.
- Preparing target setting report for the monthly collection cycle and updating of MIS report for grievances/complaints, sales, collections, Registration lineup, Interest tracker, inbound calls related to payments, Invoice, Receipt, Construction updates on the regular basis and sharing the summary with detailed analysis of the report to the Project Head.
- Handling the entire responsibility of admin and accounts like preparing cheques, building entries in the system and maintaining the general ledger operations.
- Handled the front end and backend engagement for the agreement validation, possession documentation, re-sale / lease experience, timely generation and dispatch of Demand letters, allotment letters, receipts, maintaining client records of payments made towards time bound/stage linked payments.
- Assisting clients through the entire registration process, from booking amount to generating challan through eSBTR. Preparing agreements and scheduling registration date at sub-registrar office.
- Handled the entire work related to the financial institutions like RTGS/NEFT, TDS transactions of the clients, loan procedures pre/post registration like providing No-Objection certificate, project approval documents as required by bankers, at times coordinating with bankers for quick disbursement, bank Reconciliation every month
Executive Customer Relationship Management
Cosmos Group
09.2012 - 09.2015
- Create a customer account in Tally 9 ERP and excel. Post his payment schedule and maintain his account with payment and receipt entries.
- Handled all bank related jobs like RTGS/NEFT, bank reconciliation for every month.
- Fruitfully manages client’s Grievances/Complaints through walk-ins, letters, emails, calls, inbound calls related to payments and receipt and ensure the highest standards of service deliverance.
- Prepared MIS for sales, collections, overdue for the month, interest receivable & service tax – TDS, VAT, grievances/complaints on a daily basis. The MIS summary with detail analysis of the report was shared to the Project Head.
- Was responsible for preparing target setting report for the monthly collection cycle
- Performed all responsibility of Admin and accounts.
- Responsible for maintaining the entire data of suppliers and customers in Tally 7.2 release 3 and excel.
- Accountable to arrange funds for the payment to employees.
- In charge of sending invoices to customers via courier and Email.
Education
Core HR Practical Training -
09.2017
Master of Commerce - Banking & Finance
University of Mumbai
Mumbai, India05.2016
Bachelor of Commerce - Banking & Insurance
University of Mumbai
Mumbai, India05.2012
Skills
- POS system operation
- Team supervision
- Customer service
- Strong communication and interpersonal skills
- Product Knowledge
- Reliability and punctuality
Disclaimer
I hereby certify that all statements contained herein are true and complete to the best of my knowledge. (Ruchita Nikhil Nagaonkar)
Timeline
Store Team Member
Woolworths Group
03.2023 - Current
Executive Sales Operations, Eleve Project
Neptune Developers and Tata Housing
01.2016 - 09.2017
Executive Customer Relationship Management
Cosmos Group
09.2012 - 09.2015
Master of Commerce - Banking & Finance
University of Mumbai
Bachelor of Commerce - Banking & Insurance
University of Mumbai