Ruchitha Chodisetti
Toongabbie,NSW
Summary
Detail-oriented Internal Sales & Reporting Clerk with strong skills in business reporting and technical troubleshooting. Successfully designed an interactive Power BI dashboard, providing valuable insights into team performance and facilitating data-driven decision-making.
Overview
5
5
years of professional experience
Work History
Internal Sales & Reporting Clerk
Martec
Ingleburn, NSW
2025.08 - Current
- Processed customer purchase orders and entered sales data into the ERP system (MYOB).
- Acted as primary contact for warranty inquiries, providing technical information and coordinating claims.
- Coordinated inquiries on product pricing and availability, ensuring timely and accurate information for customers.
- Scheduled electricians for warranty service jobs, ensuring effective communication with customers.
- Developed Excel-based email tracking system to enhance visibility of team productivity across departments.
- Developed an interactive Power BI dashboard to visualise team performance and workload distribution.
- Compiled monthly business performance reports analyzing revenue, warranty claims, and operational metrics to support strategic decision-making.
- Presented insights through PowerPoint reports identifying trends and opportunities for process improvement.
Retail Sales & Service Consultant
Telstra
Castle Hill & Penrith, NSW
2023.06 - 2025.08
- Surpassed sales targets by effectively upselling and cross-selling Telstra products to enhance customer experience.
- Delivered tailored solutions, resolving complex customer inquiries and improving satisfaction.
- Oversaw store operations, managing stock, cash handling, and daily tasks to ensure smooth business functionality.
- Delivered technical support, troubleshooting devices and network issues to resolve customer concerns efficiently.
Retail Sales Consultant
yd.
Castle Hill, NSW
2021.12 - 2023.06
- Surpassed sales targets by engaging customers proactively.
- Drove higher sales by providing personalised styling advice and upselling products.
- Facilitated seamless customer experiences with efficient transaction processing and organized store presentation.
Brand Ambassador
Breville Group
Castle Hill, NSW
2022.06 - 2023.01
- Led live product demos, boosting Breville coffee machine sales.
- Built rapport with customers to effectively showcase product advantages and address concerns.
- Simplified technical product features to clarify benefits and influence purchasing decisions.
Education
Bachelor of Commerce - Business Analytics
Macquarie University
Sydney, NSW2025-06
Skills
- Sales data entry
- ERP system management
- Business reporting
- Data visualization
- Data analysis techniques
- Upselling techniques
- Customer engagement
Timeline
Internal Sales & Reporting Clerk
Martec
2025.08 - Current
Retail Sales & Service Consultant
Telstra
2023.06 - 2025.08
Brand Ambassador
Breville Group
2022.06 - 2023.01
Retail Sales Consultant
yd.
2021.12 - 2023.06
Bachelor of Commerce - Business Analytics
Macquarie University