Ruckshala Prathihari Silva Ethagamage
CRANBOURNE EAST,VIC
Summary
Results-driven travel professional with over 14 years of experience in the travel industry. Commenced my career as a Travel Assistant in 2009 and steadily grew, demonstrating tremendous dedication and commitment to the field. I have the ability in handling diverse corporate travels, FIT (Free Independent Travelers), and VFR (Visiting Friends and Relatives) travel segments. Moreover, Known for delivering outstanding customer experiences and maintaining corporate customer relations. My skills and expertise have led me towards career growth opportunities during a very short span of time. I'm experienced in managing end-to-end travel processes such as Flight itinerary planning, reservation issuance, and reissues and ensuring seamless travel arrangements. Carrying tremendous knowledge of industry trends, destinations, travel regulations, and GDSs. Proven track record of driving business growth through effective client relationship management, sales strategies, and operational excellence. Demonstrates excellent communication and interpersonal skills, working collaboratively with cross-functional teams to achieve organizational goals. Currently seeking opportunities in Melbourne, Australia, as I started further studies to support my career in this land of opportunity.
Overview
15
15
years of professional experience
Work History
Corporate Travel Consultant
Corporate Travel Management
07.2024 - Current
- Book tickets for air, rail, and ground transportation.
- Maintaine strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Save clients on overall travel costs by finding most affordable ticket and lodging options.
- Negotiate favourable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
- Provide exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Assist clients with flight changes and cancellations to minimize travel disruptions.
Cashier and Repair Assistant
Harvey Norman
11.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Manager - Customer Service and Sales
Fly Lanka Colombo (Headquatered in Melbourne)
01.2022 - 08.2023
- Heading the entire operations in Colombo
- Recruit and Train Sales and Customer service agents
- Manage rosters
- Find ongoing special deals and help the marketing team
- Conduct sales training to make sure 40% of conversions met
- Audit Agent calls and provide feedback to team members to manage Quality Assurance
- Overseeing daily business operations
- Researching and identifying growth opportunities
- Develop strategic plan for optimized productivity
- Develop/review and update processes to increase productivity
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager Customer Service
Direct Flight International
02.2020 - 12.2021
- Overlooking the customer service Team
- Planning and executive strategies to improve customer service skills
- Overlook customer complaints
- Conduct training sessions for team on Airlines supplier policies
- Overlook ticketing and reservations
- Managing Rosters.
- Develop review and update process
- Call Audits and provide feedback to team
Manager Sales and Marketing
Asia Leisure (Pvt) Ltd
01.2019 - 01.2020
- Liaising with foreign tour operators about agreements and special deals
- Overlooking and handling all operational-related matters in Out Bound Division
- Managing operational and sales activities
- Planning and executing strategies to improve sales
- Overlooking and Executing pre planned tele sales schedule
- Arranging promotions to the target markets
- Build up and maintain a good rapport with the Top Corporates accounts such as Ministers, CEOs and Directors of, multinational organizations and many more.
Outbound Manager
Himpras Tours Pvt Ltd
08.2009 - 12.2018
- Handling the TOP corporate accounts
- Email quotations, making reservations, Issuing and reissuing tickets
- Assisting with the aftersales requests and special requests
- Help them with FF programs and its points
- Book airport pick ups and drop off
- Build and maintain a professional rapport with the frequent customers
- Overseeing daily business operations
- Researching and identifying growth opportunities
- Provide staff training.
Education
GDS trainings -
Colombo
Graduate Diploma - Business Management
Business Management School
Colombo, Sri Lanka11.2020
Diploma - Fundamental of Business management
Business Management School
Colombo, Sri Lanka03.2018
Airline Ticketing , Reservations, Marketing, GDS , Airport Operations & Cargo -
International Airline Ticketing Academy
03.2009
Skills
Team Collaboration
Relationship Management
Adaptability and Flexibility
Decision-Making
Exceptional customer service
Strong Communication Skills
Airline reservation systems proficiency
Languages
Sinhala
English
Hobbies and Interests
- Netflix
- Reading books
Timeline
Corporate Travel Consultant
Corporate Travel Management
07.2024 - Current
Cashier and Repair Assistant
Harvey Norman
11.2023 - 07.2024
Manager - Customer Service and Sales
Fly Lanka Colombo (Headquatered in Melbourne)
01.2022 - 08.2023
Manager Customer Service
Direct Flight International
02.2020 - 12.2021
Manager Sales and Marketing
Asia Leisure (Pvt) Ltd
01.2019 - 01.2020
Outbound Manager
Himpras Tours Pvt Ltd
08.2009 - 12.2018
Graduate Diploma - Business Management
Business Management School
Diploma - Fundamental of Business management
Business Management School
Airline Ticketing , Reservations, Marketing, GDS , Airport Operations & Cargo -
International Airline Ticketing Academy
GDS trainings -
Colombo
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