RUDBEL CANO

Edupayments is a Fintech Australian company ( money transfer service) that accepts local currencies but deals with cryptocurrency allowing faster transactions and lower fees than current bank transfer solutions. Small Business size.

• Responsible for contacting new customers via cold calls and onboarding them to the company.
• Utilized social media and online resources to research prospects, leading to more informed and tailored cold calls.
• Streamlined internal processes within the business development department, reducing inefficiencies and increasing productivity among team members.
• Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
• Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
• Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
• Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Identified business development challenges and customer concerns for proactive resolution.
• Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
• Provided valuable feedback for product development teams based on prospect reactions during cold calls, driving improvements in future offerings.

• Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance.
• Assisted in menu development, resulting in increased sales and positive feedback from customers.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Veta Education is an immigration agency in Sydney that, through close relationships with universities and education providers, helps international students apply for English courses and master's degrees as well as visa applications whit Australian emigration department.

• Monitored key performance indicators to ensure continuous improvement in service quality.
• Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
• Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Reporting to the Branch Manager, the Relationship Manager at Scotiabank is responsible for a portfolio of 600 high net worth clients within the ‘Premium' segment, building strong relationships and increasing the value of the portfolio.

• Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
• Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
• Organized regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects.
• Negotiated favorable terms on behalf of clients during complex transactions, maximizing profitability while minimizing potential risks.

• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
• Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
• Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
• Negotiated favorable terms on behalf of clients during complex transactions, maximizing profitability while minimizing potential risks.