Rudi Dirckze
Melbourne,Australia
Summary
Senior Key Market Account Manager with extensive experience leading high‑value, strategic customer portfolios within industrial and manufacturing environments. Proven track record of driving revenue growth, margin performance, and long‑term customer partnerships through strategic account management, business development, and solution‑based selling. Strong commercial acumen supported by deep operational knowledge and prior experience within regulated financial services environments
Overview
23
23
years of professional experience
1
1
Certification
Work History
Key Market Account Manager
BlueScope
Westall
01.2019 - Current
- Own and lead a portfolio of strategic key accounts with end‑to‑end accountability for revenue, margin, and long‑term profitability.
- Drive business development across new and existing customers, identifying growth opportunities and expanding scope of supply.
- Manage complex customer projects end-to-end, coordinating internal stakeholders across sales, operations, supply chain, and logistics.
- Sales and commercial negotiations, balancing competitiveness with margin outcomes.
- Build and maintain senior-level customer relationships, positioning BlueScope as a long-term strategic partner.
Market Development Manager
Impact Steel (BlueScope)
Dandenong
01.2016 - 01.2019
- Delivered targeted business development initiatives across existing and new customers to grow market share.
- Managed key customer accounts with accountability for revenue growth, margin performance, and customer retention.
- Conducted quarterly business reviews, analysing performance and identifying opportunities for improvement.
Despatch Officer
Impact Steel (BlueScope)
Dandenong
01.2014 - 01.2016
- Coordinated daily dispatch operations, load scheduling, and order processing using SAP to ensure timely deliveries.
- Investigated and resolved order discrepancies, collaborating with sales, transport providers, and operations teams to uphold service levels.
Storeman / Shearline Operator
Impact Steel (BlueScope)
Dandenong
01.2013 - 01.2014
- Supported warehouse and shearline operations, including order picking, pallet handling, and production support, with a strong focus on safety and accuracy
Senior Customer Service Consultant
Card Solutions, ANZ
Mulgrave
01.2011 - 01.2013
- Provided financial sales and customer service support across credit card products in a regulated banking environment.
- Delivered high-quality customer outcomes by balancing risk management with service standards and commercial objectives.
- Provided financial sales and customer service support across credit card products in a regulated banking environment.
Transport / Operations Coordinator
Post Logistics
Mentone
01.2007 - 01.2011
- Managed transport provider performance by monitoring KPIs and SLAs, enhancing operational reporting.
- Conducted risk assessments and implemented new processes, leading monthly OH&S meetings.
- Prepared and presented insights from monthly and quarterly business reviews to clients.
Inbound Controller
Post Logistics
Mentone
01.2003 - 01.2007
- Oversaw inbound operations including receiving, QA, returns, and RTS functions.
- Led staff performance, process improvement initiatives, and ensured OH&S and SOP compliance.
Education
Victorian Certificate of Education (VCE) - English, Mathematical Methods, Specialist Mathematics, Economics, Information Processing & Management
St Bede’s College
MentoneSkills
- Key Account Management
- Business Development, Retention & Growth
- Strategic Relationship Building
- Solution selling
- Project and Stakeholder Management
- Commercial and Profitability analysis
- Advanced systems capability (SAP, Salesforce, MS Excel, Word, PowerPoint)
- Compliance Management
- Customer communication
- Customer-Centric Communicator
Accomplishments
• Led a portfolio of the business’s largest strategic key accounts, valued at $13M+ per annum, maintaining senior level relationships across procurement, operations, and executive leadership.
• Owned a strategic customer portfolio contributing 40–50% of total business sales volume, revenue, and margin, underpinning sustained commercial performance across multiple financial years.
• Grew a major customer account from $460K p.a. to $3M+ p.a. over six years through proactive project development, scope expansion, and long term partnership building; $10M project pipeline currently secured.
• Identified and converted new business opportunities within existing accounts, delivering 34% year on year revenue growth through targeted account development initiatives
• Owned a strategic customer portfolio contributing 40–50% of total business sales volume, revenue, and margin, underpinning sustained commercial performance across multiple financial years.
• Grew a major customer account from $460K p.a. to $3M+ p.a. over six years through proactive project development, scope expansion, and long term partnership building; $10M project pipeline currently secured.
• Identified and converted new business opportunities within existing accounts, delivering 34% year on year revenue growth through targeted account development initiatives
Certification
- Selling to Key Accounts – Pollak Consulting
- Supervisor Skills (Short Course) – Chisholm Institute
- Advanced Load Restraint – BlueScope Steel
- Health & Safety Representative Training – Post Logistics
- Accident Investigation Training – Post Logistics
- Line Manager as a Coach – Post Logistics
- Driver Fatigue Management – DHT
- Emergency Warden Training – Fire Services College, Carrum Downs
- Level 2 First Aid – St John Ambulance
References
Available upon request
Timeline
Key Market Account Manager
BlueScope
01.2019 - Current
Market Development Manager
Impact Steel (BlueScope)
01.2016 - 01.2019
Despatch Officer
Impact Steel (BlueScope)
01.2014 - 01.2016
Storeman / Shearline Operator
Impact Steel (BlueScope)
01.2013 - 01.2014
Senior Customer Service Consultant
Card Solutions, ANZ
01.2011 - 01.2013
Transport / Operations Coordinator
Post Logistics
01.2007 - 01.2011
Inbound Controller
Post Logistics
01.2003 - 01.2007
Victorian Certificate of Education (VCE) - English, Mathematical Methods, Specialist Mathematics, Economics, Information Processing & Management
St Bede’s College