Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Leader
Falls Creek
06.2022 - 10.2023
Established positive relationships with customers and colleagues through high standards of customer service.
Assisting with indoor crew
Developed and implemented process improvements to increase productivity.
Communicated effectively with upper management, team members, and customers to keep everyone informed.
Instructed crew members in safe work practices and methods to reduce work-related injuries.
Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Developed strong organizational and communication skills through coursework and volunteer activities.
Self-motivated, with a strong sense of personal responsibility.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proved successful working within tight deadlines and a fast-paced environment.
Worked effectively in fast-paced environments.
Gained proficiency with Flaik
Ski Instructor
Falls Creek Resort Management
06.2017 - 10.2023
Assisted clients in setting and achieving personal goals.
Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
Provided guidance to clients in overcoming challenges and identifying opportunities.
Offered constructive feedback to clients to help reach goals.
Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
Managed my class handling skills inorder to harmoniously ensure a fun, safe and engaging learning environment
Developed relationships with clients to provide ongoing encouragement and support.
Learned and maintained proficiency in first responder skills such as First Aid inorder to offer individuals in distress optimal support.
Utilized and adapted various teaching methods and techniques to assist students in achieving their goals.
Education
Bachelor Of Arts - Political Science
University of Queensland
Brisbane, QLD
12.2020
Brisbane State High School
South Brisbane, QLD
11.2017
Skills
Software experience
Complex Problem-Solving
Staff Development
Employee Motivation
Priority management
Staff Management
Goal-Oriented
CPR training
Child development expertise
Safety awareness
Staff Supervision
Patience and Empathy
Teacher Training
Epi-Pen use
Critical Thinking
Classroom Management
Certification
APSI 3 certified ski instructor
Timeline
Crew Leader
Falls Creek
06.2022 - 10.2023
Ski Instructor
Falls Creek Resort Management
06.2017 - 10.2023
Bachelor Of Arts - Political Science
University of Queensland
Brisbane State High School
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