Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rudnhy Aquino - Gayo

MARSDEN Park

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounts Payable / Receivable position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Support

Janison
06.2023 - 11.2023
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Answered incoming support inquiries via phone and email.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Established empathy with customers through insight into business drivers and expectations to offer personalized service.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Records Clerk

Peppercorn Services
05.2023 - 07.2023
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Developed efficient filing system to retrieve records quickly.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Transferred inactive records to storage to free up space and preserve history.
  • Created and maintained electronic filing system for quick and easy retrieval of records.
  • Compiled, sorted and filed high volume of documents.

Administrative Manager

Pacificall Philippines, Inc
04.2020 - 04.2023
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Delivered performance reviews, recommending additional training or advancements.
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Bookkeeper

Emazinglights
04.2019 - 05.2022
  • Reconciled and corrected issues with financial records.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Updates daily sales report from Amazon,Ebay, facebook ads and Shopify

Accounts Receivable

UniVoIP Systems / MatrixIT / Pacificall Philippine
11.2014 - 01.2020
  • Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
  • Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
  • Tracked customer invoices to facilitate prompt and accurate payments.
  • Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
  • Matched invoices to purchase orders for proper documentation and to facilitate payment.
  • Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
  • Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Managed electronic payment systems to streamline payment processes and reduce errors.
  • Call customers to collect payment
  • Process customer payments through Moneris
  • Resolve customer billing disputes

Accounts Payable

Univoip Systems / MatrixIT / Pacificall Philippine
11.2014 - 01.2019
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Prepared vendor invoices and processed incoming payments.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Assisted manager in conducting internal audits to analyze findings.
  • Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Input financial data and produced reports using quickbooks.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Implemented new accounting processes to decrease spending and work flow downtime.

Education

Certificate in Accounting And Bookkeeping

Queensford College
Parramatta, NSW
04.2025

BBA - Financial Management

University of Cordillera
Baguio City, Philippines

Skills

  • Microsoft Word
  • Active Listening
  • Multitasking
  • Dependable and Responsible
  • Calm Under Pressure
  • Analytical and Critical Thinking
  • Good Telephone Etiquette
  • Team Management

Certification

  • Lean Sis Sigma Yellow Belt
  • Green Six Sigma Trained
  • Compensation and Benefits management training
  • Performance Management Training

Timeline

Customer Support

Janison
06.2023 - 11.2023

Records Clerk

Peppercorn Services
05.2023 - 07.2023

Administrative Manager

Pacificall Philippines, Inc
04.2020 - 04.2023

Bookkeeper

Emazinglights
04.2019 - 05.2022

Accounts Receivable

UniVoIP Systems / MatrixIT / Pacificall Philippine
11.2014 - 01.2020

Accounts Payable

Univoip Systems / MatrixIT / Pacificall Philippine
11.2014 - 01.2019

Certificate in Accounting And Bookkeeping

Queensford College

BBA - Financial Management

University of Cordillera

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