Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rudnhy Aquino - Gayo

MARSDEN Park,NSW

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

10
10
years of professional experience

Work History

Customer Support Specialist

Janison
Ultima Bay Street, NSW
06.2023 - 11.2023
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Records Clerk

Peppercorn Services Organization
Hawkesbury , NSW
05.2023 - 07.2023
  • Retrieved, sorted, copied and filed all documents and paperwork.
  • Scanned and uploaded documents into the database in accordance with established procedures.
  • Assisted other departments with retrieving archived materials.
  • Consolidated outdated files to inactive storage, following guidelines and legal requirements.

Administrative Assistant

Pacificall Philippines
Baguio City, Philippines
11.2014 - 04.2023
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Answered questions from customers regarding products and services offered by the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Monitored progress on projects assigned by upper management.
  • Inventoried and ordered supplies for office.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Created travel arrangements for senior managers according to their requirements.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Processed invoices for payment using accounting software applications.

Accounts Receivable / Accounts Payable

Pacificall Philippines
Baguio City, Philippines
04.2014 - 04.2023
  • Processed customer credit applications for management review to promote increased product sales and growth of customer base.
  • Classified and summarized financial data to compile and enter in financial records
  • Received and recorded cash, checks and transfers.
  • Analyzing customer accounts and generating monthly statements of account activity.
  • Resolving any discrepancies with vendor accounts or internal departments regarding invoicing issues.
  • Maintaining accurate records of invoices, debits and credits.
  • Matched orders with invoices and recorded required information.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Updating customer account information as needed in order to maintain accuracy of records.
  • Managing the filing system for all Accounts Payable and Receivable documents such as invoices, purchase orders.
  • Ensuring timely collection of outstanding balances from customers.

Education

Certificate IV - Accounting And Bookkeeping

Queensford College
Sydney
04-2025

Associate of Business Administration - Financial Management

University of Cordillera
Philippines
04-2016

Skills

  • Customer Service Excellence
  • Payment Processing
  • Customer Relationship Management (CRM)
  • Report Generation
  • Data Entry
  • Microsoft Office Expertise
  • Microsoft Excel
  • Administrative Support

Timeline

Customer Support Specialist

Janison
06.2023 - 11.2023

Records Clerk

Peppercorn Services Organization
05.2023 - 07.2023

Administrative Assistant

Pacificall Philippines
11.2014 - 04.2023

Accounts Receivable / Accounts Payable

Pacificall Philippines
04.2014 - 04.2023

Certificate IV - Accounting And Bookkeeping

Queensford College

Associate of Business Administration - Financial Management

University of Cordillera
Rudnhy Aquino - Gayo