RUDRA BASNET
Campsie,Australia
Summary
I have a strong background in solving hardware and software problems, equipped to offer thorough assistance to clients. My skills include setting up systems, fixing issues, troubleshooting networks, and providing remote help. I'm skilled in tools like Activity Directory, Office 365, OneDrive, and SharePoint. Great communication helps me explain complex tech topics and showcase my teamwork. My main goal is to help the organization succeed and grow in IT Support. Skilled Computer Technician experienced in helping people with tech problems, from start to finish. I handle everything from setting up computers to fixing them and keeping data safe.
Overview
2
2
years of professional experience
Work History
IT Technician
TES – AMM Australia
12.2022 - Current
- Providing client support and technical issue resolution via email, phone, web like managed over 50 customer calls per day.
- Troubleshooting issues with users’ systems, including hardware, software, and network problems
- Providing step-by-step instructions to guide users on how to resolve their technical issues
- Escalating complex issues to senior support staff or management, as appropriate
- Ticketing and monitoring tools
- Interpersonal and communication skills
- Multitasking and time management
- Team player, adaptable to change
- Monitored systems in operation and quickly troubleshot errors
Active IT
12.2022 - 03.2023
- Responding to customer’s queries to have better understanding of their situation
- Carrying out computer configuration, installation, assembly, disassembly & upgrade
- Performing Windows OS installation, upgrade and deployment
- Managing and coordinating tickets through OS Ticketing
- Managing users on Office 365 and Active Directory including user creation, password resets, account lockouts
- Supporting and handling end users and reported Problems
- Managing and monitoring backups for PC and serve
- Supported diverse clients, ensuring smooth IT operations
- Managed Windows, AD, Office 365, Azure, Outlook/Exchange, VMware/Hyper, Citrix, Intune, Backup & DR, Mac/JAMF
- Troubleshot networking issues, utilized ticketing and monitoring tools
- On-site "hands & feet" support in Sydney, adaptable team player.
Customer Service
KTM_ Education and Visa services
02.2022 - 12.2022
- Responded to client inquiries about various educational programs
- Provided advice to clients about suitability of different educational programs based on their background, goals
- Assisted clients with application process, including filling out application forms, and documentation
- Followed up to ensure that clients have received responses from educational institutions
- Maintained accurate records of client interactions, advice provided, and outcomes
- Stayed up-to-date with current trends, developments, and rules in educational sectors
Education
Bachelors - Information Technology
Kent’s Institute
Sydney, NSW03.2023
ADVANCE DIPLOMA - Advance Diploma of IT
Queensland International Business Academy
Sydney, NSW01.2020
Skills
- TECHNICAL SKILLS
- Hardware & network
- Installation, configuration, assembly, maintenance
- Operating system
- Windows 7,8,10, Windows server 2019, MacOS
- Cloud technologies
- Office 365, MS Azure, One Drive, MS Teams
- Backup technologies
- Windows Backup, Office365 Backup
- Applications
- MS Office 365 desktop apps, MS project, Visual Studio, CISCO
- Databases
- SQL Server, Access, Relational Database
- Networking
- DHCP, DNS, TCP/IP, Router, Switches
- CORE COMPETENCIES
- Excellent communication skills and great organizational abilities
- Effective at multitasking and able to follow instructions
- Strong analytical and problem-solving skills
- Strong written communication and administrative skills
- Attention to detail and can-do attitude
- Team player with good coordination skills
- Collaborative Team Player
- Computer Configurations
Timeline
IT Technician
TES – AMM Australia
12.2022 - Current
Active IT
12.2022 - 03.2023
Customer Service
KTM_ Education and Visa services
02.2022 - 12.2022
Bachelors - Information Technology
Kent’s Institute
ADVANCE DIPLOMA - Advance Diploma of IT
Queensland International Business Academy
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