Rudra Shandilya
Southbank,VIC
Summary
Accomplished Front Desk Receptionist and Night Auditor with a proven track record at Jasper Hotel, excelling in customer service and office organization. Leveraged attention to detail and exceptional communication skills to enhance guest experiences and streamline operations. Achieved a significant reduction in check-in times and discrepancies, demonstrating a strong blend of analytical and interpersonal abilities.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Jasper Hotel
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Night Auditor
Jasper Hotel
08.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Front Desk Receptionist
Melbourne City Apartment Hotel
07.2023 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
NSMT Collage
Melbourne, VIC03-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Office organization
- File organization
- Front office management
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Jasper Hotel
08.2023 - Current
Night Auditor
Jasper Hotel
08.2023 - Current
Front Desk Receptionist
Melbourne City Apartment Hotel
07.2023 - 10.2024
High School Diploma -
NSMT Collage
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