Rudy Wijaya
Sydney,NSW
Summary
Customer-focused Food and Beverage Attendant with a background in fast-paced hospitality environments. Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strong multitasking skills, ability to work under pressure, and effective communication with both team members and guests. Track record of improving customer satisfaction through attentive service and efficient problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food & Beverage Supervisor
SSP
Domestic Airport
07.2024 - Current
- Maintained accurate records of all inventory, supplies and equipment.
- Conducted regular stock checks to ensure adequate levels of consumables were available.
- Assisted in developing standard operating procedures for food and beverage operations.
- Provided customer service by taking orders and addressing complaints or concerns promptly.
- Trained new hires on proper preparation techniques for food items served at the restaurant.
Cafe Manager
L & D cafe
Domestic Airport
06.2023 - 09.2024
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Recruited, trained, managed and evaluated cafe staff performance.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Resolved conflicts between team members in a professional manner.
- Analyzed financial data related to sales, profits, budgeting., in order to make informed decisions regarding the cafe's future direction.
- Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Food and Beverage Attendant
Food syndicate
North Sydney
07.2018 - 09.2024
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted other staff members in setting up banquet events according to customer requests.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
Cafe Manager
Zenon investment PTY LTD
Darling Point
03.2018 - 02.2023
- Collaborated with chef for new menu for every season.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
- Maintain labor & food cost
- Barista handle 7kg by myself
- Created and maintained detailed records of all inventory, sales, customers, orders.
Barista
Ssp Australia airport
Sydney
11.2016 - 07.2017
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Developed and implemented customer service policies and procedures for cafe staff.
- Recruited, trained, managed and evaluated cafe staff performance.
- Resolved conflicts between team members in a professional manner.
- Set goals for staff performance while providing feedback to motivate them towards success.
Education
High School Diploma -
Strathfield College
04-2016
Skills
- Staff Leadership
- Good teamwork
- Portion Control
- Customer service
- Problem solving skill
- Organised roster & maintain food cost also labor
- Excel formula
- Inventory Management
- Order Management
- Barista handle 7kg over seven years
- Bartender over two years
- Cook for over four years
- Beverage knowledge
- Scheduling Staff with deputy
Affiliations
- Soccer
- Gym
Languages
Indonesian
Professional
English
Professional
Accomplishments
- Exceed sales target
- Became manager in seven months
- Proved to be fast learner & quick adaptation
Certification
- RSA
References
References available upon request.
Timeline
Food & Beverage Supervisor
SSP
07.2024 - Current
Cafe Manager
L & D cafe
06.2023 - 09.2024
Food and Beverage Attendant
Food syndicate
07.2018 - 09.2024
Cafe Manager
Zenon investment PTY LTD
03.2018 - 02.2023
Barista
Ssp Australia airport
11.2016 - 07.2017
High School Diploma -
Strathfield College
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