Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Rufaro Musekiwa

Melbourne,Australia

Summary

I am a high-performing and aspiring real estate professional with a strong passion for property, people, and business operations. With proven experience driving positive outcomes in administrative environments, I’m now seeking an entry-level opportunity within the real estate industry where I can apply my skills, grow professionally, and contribute meaningfully to a dynamic team. I pride myself on my ability to stay composed under pressure, resolve challenges efficiently, and deliver exceptional service. I bring strong communication, organisational, and multitasking abilities, along with a collaborative spirit and eagerness to learn. Open to a variety of roles, I’m committed to continuous development and excited to grow into a confident and capable real estate agent while making a valuable impact along the way.

Overview

5
5
years of professional experience
1
1
Certification

Work History

NDIS Team Leader/Boarding House Coordinator

SEED DISABILITY SERVICES PTY LTD
Melbourne
01.2023 - Current
  • Supported individuals with disabilities by developing personalized care plans that promoted independence and improved quality of life, ensuring adherence to all relevant regulations and standards.
  • Led a high-performing team of 15 members, driving collaboration and enhancing productivity through effective communication and conflict resolution strategies.
  • Collaborated with multidisciplinary teams to assess client needs, implement effective support strategies, and track progress towards personal goals, fostering a supportive environment for clients.
  • Conducted regular assessments of client conditions and adjusted care plans accordingly, utilizing data-driven insights to optimize service delivery and client satisfaction.
  • Provided assistance with daily living activities, including personal hygiene, meal preparation, and transportation services, enhancing clients' overall well-being and self-sufficiency.
  • Led initiatives aimed at improving service delivery processes, resulting in increased efficiency and better alignment with client needs while maintaining a high standard of care.

SALES ASSISTANT TEAM MEMBER

Accent Groups Skechers
Melbourne
07.2022 - Current
  • Maintained up-to-date knowledge of Skechers product lines, enabling informed recommendations that enhanced customer satisfaction and repeat business.
  • Utilized point-of-sale (POS) systems to process transactions accurately and efficiently, reducing checkout times and improving the overall customer experience.
  • Trained and mentored new sales assistants on best practices for customer engagement and product knowledge, contributing to a cohesive team environment.
  • Assisted in inventory management by conducting regular stock checks and organizing merchandise displays, ensuring optimal product visibility and accessibility for customers.
  • Implemented feedback mechanisms to gather customer insights, which informed store strategies and improved service delivery standards across the team.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.

Airport Customer Service Agent

Qantas Airline
Darwin
10.2020 - 01.2023
  • Demonstrated strong interpersonal skills while interacting with customers, colleagues, and supervisors in a professional manner.
  • Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information.
  • Prioritized tasks effectively while managing multiple projects at one time.
  • Utilized the Qantas reservation system to accurately process ticketing, baggage handling, and flight changes for over 500 passengers daily.
  • Actively monitored flight schedules and communicated real-time updates to passengers, ensuring they were informed of any changes or delays promptly.
  • Conducted thorough security checks in compliance with aviation regulations while maintaining a friendly demeanor to alleviate passenger concerns during peak travel times.
  • Led customer service initiatives that improved operational workflows, effectively increasing departmental productivity and contributing to enhanced overall airport performance metrics.
  • Responded quickly to emergency situations by following appropriate protocols.
  • Performed daily opening and closing procedures in accordance with company standards.

Education

bacherlor of business and economics - Business Candidate

Deakin University
Melbourne
12.2027

High School Diploma -

Marrara Christian College
Marrara, Northern Territory
10.2020

Skills

  • Case Management
  • Risk Assessments
  • Progress Documentation
  • Relationship Building
  • Customer Complaint Resolution
  • Problem Resolution
  • Customer Service
  • Information Updates
  • Documentation And Reporting
  • Payment Processing
  • Sales Strategies
  • Staff Supervision

Certification

  • Certificate IV in Real Estate Practice (CPP41419)
  • White Card
  • First Aid Certificate
  • Drivers Licence + Own Vehicle

Languages

English
Native/ Bilingual
shona
Native/ Bilingual

Affiliations

  • I regularly attend open homes and enjoy researching property trends to deepen my knowledge of the real estate market
  • I'm an active member of my church community, where I participate in events, support volunteer efforts, and enjoy connecting with others in a meaningful way.
  • I love giving back through community clean-ups, charity fundraisers, and local outreach programs — contributing to positive change is something I value.
  • I take part in local networking events and real estate info nights to grow my professional connections and learn from others in the industry.
  • Personal development is something I take seriously — I enjoy reading, journaling, and tuning into podcasts on mindset, real estate, and business.
  • I naturally take the lead when helping friends and family with organisation, budgeting, or home styling — it’s something I enjoy and learn from.
  • In my spare time, I love spending quality time with loved ones, and exploring different neighborhoods and architecture for inspiration

References

References available upon request.

Timeline

NDIS Team Leader/Boarding House Coordinator

SEED DISABILITY SERVICES PTY LTD
01.2023 - Current

SALES ASSISTANT TEAM MEMBER

Accent Groups Skechers
07.2022 - Current

Airport Customer Service Agent

Qantas Airline
10.2020 - 01.2023

bacherlor of business and economics - Business Candidate

Deakin University

High School Diploma -

Marrara Christian College

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Rufaro Musekiwa