Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rufemars ( Marsha) Napoles

Landsdale,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team's goals.


Excellent reputation for resolving problems and improving/retaining customer satisfaction. Effective at encouraging staff cooperation and productivity to meet and exceed objectives

Overview

11
11
years of professional experience
1
1
Certification

Work History

WA Jewellery Showroom Manager

Phenix Jewellery
01.2022 - Current
  • Responsible in daily operations to ensure high levels of productivityand exemplary customer service to all customers and achieving sales targets in customer jewellry and watches fulfillment.
  • Responsible in performance appraisal, staff training, staff roster for unexpected leave requests, modelling and refining sales techniques, counter- check/ update staffs product knowledge of diamonds,including Pink diamonds and other colored diamonds,colored stones, opals, pearls, watches and other accesories
  • Welcome customer in the showroom, knowing what they need, offering what we we have/ what we can do towards fulfillment through selling floor stocks, custom- making, repairs and simple giving them education on the products. The key aim is to build long lasting relationship with customers
  • Used Microsoft Word and other software tools to create documents and other communications innliasing with customer, supplier, jewellers and Insurance companies.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment, being productive to attain sales targets
  • Resolved customer complaints with one contact resolution if possible, or escalate issues to Head Office if cannot be resolved
  • Maintain newt presentation of stocks, accurate stocktakes and systematic transfer of stocks in and out of different showrooms

Store Manager

Pinnacle/Carmen Jewelry Group
07.2020 - 01.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Store Manger

Mazzucchelli's Jewelry Group
09.2018 - 07.2020
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Hotel Front Office Duty Manager

QT Hotel
01.2015 - 08.2018
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Carried out day-day-day duties accurately and efficiently.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Inbound Customer Service Representative

HBF Health Insurance
01.2013 - 01.2015
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.

Education

Graduate in Bachelor’s Degree - Bachelors Degree in Education

St.Theresa's College
Cebu Philippines
04.2000

Skills

  • Efficient and Detail-Oriented
  • Effective time Management
  • Establishing and Maintaining Customer Relationships
  • Team-Oriented and Cooperative
  • Verbal and Written Communication
  • Multitasking and Prioritization

Certification

AFSL Tier 2 Accredited - Banking Sector


Approved Managerial Course (SITHFAB201, MLP1), Approved Manager


Languages

Tagalog
Native or Bilingual
English
Native or Bilingual

Timeline

WA Jewellery Showroom Manager

Phenix Jewellery
01.2022 - Current

Store Manager

Pinnacle/Carmen Jewelry Group
07.2020 - 01.2022

Store Manger

Mazzucchelli's Jewelry Group
09.2018 - 07.2020

Hotel Front Office Duty Manager

QT Hotel
01.2015 - 08.2018

Inbound Customer Service Representative

HBF Health Insurance
01.2013 - 01.2015

Graduate in Bachelor’s Degree - Bachelors Degree in Education

St.Theresa's College

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Rufemars ( Marsha) Napoles