Rufus Jeremy Lim
Marsfield,NSW
Summary
Dynamic customer service professional with extensive experience across multiple restaurants and retail, excelling in customer support and enhancing customer satisfaction. Skilled in communication, and a solid team player with a positive attitude, ensuring exceptional service delivery in fast-paced environments. Ambitious and eager to learn.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative Assistant
Bravo Signs
Castle Hill, NSW
06.2024 - 12.2024
- Customer Support - Answer phone calls, emails, and walk-in inquiries
- Administrative Tasks - Maintain records of orders, Track order progress and update customers, Organise pickups or deliveries
- Basic Design Support - Printing and Technical signage skills
Restaurant Supervisor
Slide n Shake Restaurant
Gordon, NSW
02.2023 - 11.2023
- Operational Management - Opening & Closing, Monitoring employees and store operations, Managing stock levels
- Cash Handling and Reporting - Reconcile daily sales and prepare basic shift reports
- Health and Safety Regulations - HACCP
- Communication with Management - Help with implementing new promotions and menu items
All-Rounder
Slide n Shake Restaurant
Gordon, NSW
08.2022 - 01.2023
- Customer Service
- Food Preparation
- Kitchen Support
- Cleaning and Maintenance
Education
Bachelor of Media And Communications - Public Relations & Social Media
Macquarie University
Sydney, NSWSkills
- Customer Service Operations
- Hospitality
- Food Management
- Health and Safety Procedures
- Kitchen Operation and Maintenance
- Public and Media Relations
- Advertising & Branding
- Communication Skills
- Social Media Management
- Multilingual (Mandarin & Malay)
Certification
- WWCC
- RSA
References
References available upon request.
Timeline
Customer Service Representative Assistant
Bravo Signs
06.2024 - 12.2024
Restaurant Supervisor
Slide n Shake Restaurant
02.2023 - 11.2023
All-Rounder
Slide n Shake Restaurant
08.2022 - 01.2023
Bachelor of Media And Communications - Public Relations & Social Media
Macquarie University
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