Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rufus Lim

Kellyville

Summary

I’ve built up my experience working across restaurants and retail, and what’s always stood out for me is how much I enjoy helping people. I’m comfortable in fast-paced environments where there’s no time to stand still, and I’ve learned how to keep calm and positive even during the busiest rush. I’m a strong communicator and a team player, but I also know when to take initiative to make sure things get done right. Most of all, I’m ambitious and always looking to learn something new, because I want each role I take on to contribute to my life experience and value I'm giving out to the world and people around me.

Overview

2
2
years of professional experience

Work History

Customer Service Representative Assistant

Bravo Signs
06.2024 - 05.2025
  • Served as a reliable point-of-contact - Customers seeking assistance with product usage or troubleshooting issues they may have encountered while using company services products.
  • Administrative Task - Maintain records of orders, track order progress and update customers profile as well as organising pickups and deliveries.
  • Utilized CRM software to track progress - Resolving customer issues, leading to quicker resolutions and higher satisfaction rates.
  • Basic Design Support - Printing and technical signage to aid team development.

Restaurant Supervising Manager (Slide N Shake)

02.2023 - 03.2024
  • Managing Store Hours Operation - Opening & Closing, Monitoring employees and new trainees, managing par-stock levels regularly.
  • Cash Handling and Reporting - Reconcile daily sales and organising basic shift reports based on data gathered during rush hour operations
  • Reporting to Higher Management - Help with implementing new promotions and menu items as well as promotional flyers & stickers on the store front.
  • Cleaning & Maintenance - Deep-cleaned equipment (grills, fryers, drink machines) to meet food safety and hygiene standards.
  • Handled waste management - Ensuring rubbish was disposed of safely and bins were sanitised daily.
  • Monitored stock rotation - (“first in, first out”) to minimise waste and maintain freshness.

Education

Bachelor of Media & Communications - Digital Communications And Media

Macquarie University
Sydney, NSW
02-2027

High School Diploma -

Asquith Boys High School
Asquith Boys High School, Jersey St N, Asquith NSW
11-2023

Skills

  • Call center experience
  • CRM software
  • Shipping and receiving
  • Money handling
  • Staff training
  • Client-centric approach
  • Appointment scheduling
  • Complaint handling

Timeline

Customer Service Representative Assistant

Bravo Signs
06.2024 - 05.2025

Restaurant Supervising Manager (Slide N Shake)

02.2023 - 03.2024

Bachelor of Media & Communications - Digital Communications And Media

Macquarie University

High School Diploma -

Asquith Boys High School
Rufus Lim