RUGA-QUAN RALPH
Detail-oriented professional with strong customer service skills. Experienced in managing flight operations and ensuring passenger satisfaction during challenging situations.
Adaptable individual with a solid foundation in customer service and safety protocols. Known for strong problem-solving skills and attention to detail, contributing to efficient flight operations and enhanced passenger satisfaction.
Work History
- Directed and managed flight services and operations, ensuring efficient and effective team performance.
- Executed exceptional customer service strategies to address passenger needs and concerns promptly when issues like delays or flight cancellations mid flight
- Executed comprehensive pre-flight procedures, ensuring cabin readiness, accurate inventory tracking, and proper documentation for each flight.
- Executed fire fighting drills and first aid training, resulting in improved emergency readiness. Completed underwater survival training, contributing to enhanced safety preparedness. Achieved heightened awareness and skills in aviation security through specialized training.
- Assisted in framing and structural installations, contributing to project timelines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Implemented best practices for waste management, enhancing site cleanliness and organization.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Managed multiple tables efficiently, maintaining high guest satisfaction levels.
- Trained new waitstaff on menu knowledge and service protocols.
Education
High School Diploma
High School Diploma
Skills
Accomplishments
I hold a current Security Licence, along with First Aid certification and basic firefighting and emergency response training. I was also honoured with a Leadership Award presented by Julian Hill, demonstrating my commitment to leadership, safety, teamwork, and professional responsibility.
Certification
- [security operations] License - [29/5/26]
- [first aid ] retrained - [9/7/25]
- [live fire safety training] retrained - [24/2/25]
Languages
Timeline
school leadership award by mp
I was honoured to receive a Leadership Award from Julian Hill as the sole student selected to represent my school, recognising my leadership, initiative, and contribution to the school community. This award was presented for founding and leading an entrepreneurial club, organising student activities and games that encouraged participation and teamwork, and actively contributing ideas and feedback during school meetings. In addition, I hold a current Security Licence and Security Operations qualification, along with First Aid certification and basic firefighting and emergency response training, demonstrating my commitment to safety, responsibility, leadership, and professional development.
linkedin: www.linkedin.com/in/quan-ralph-b1419840b