Ruhengjia Yun
Sydney,NSW
Summary
At Personal Capital, I spearheaded online retail initiatives, significantly enhancing brand visibility through strategic social media marketing and data-driven pricing optimizations. My expertise in Google Analytics and commitment to exceptional customer service led to substantial improvements in user experience and operational efficiency. Demonstrating strong problem-solving abilities and teamwork, I played a key role in driving revenue growth and streamlining e-commerce operations.
Overview
2
2
years of professional experience
Work History
Online Retailer
Personal Capital
01.2023 - Current
- Utilized social media platforms to engage with customers and promote new products, driving brand awareness within target demographics.
- Analyzed sales data to identify trends and optimize pricing strategies, maximizing profitability without sacrificing customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through email, live chat, and social media platforms.
- Coordinated seamless website updates in collaboration with web developers, ensuring minimal downtime during peak shopping hours.
- Established a comprehensive customer feedback system that identified areas for improvement, resulting in continuous enhancements to the overall user experience.
- Utilized software to automate customer communication and order fulfillment.
- Analyzed customer trends and provided insights to improve customer experience.
- Created clear, precise and properly detailed product and service information on company website.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
Education
Bachelor Of Accounting -
Macquarie University
Skills
- Payment Processing
- Social Media Marketing
- Online Advertising
- Website Management
- Google Analytics
- E-commerce Expertise
- Inventory Management
- Shipping
- Shipping management
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Timeline
Online Retailer
Personal Capital
01.2023 - Current
Bachelor Of Accounting -
Macquarie University
Similar Profiles
Tucker LindleyTucker Lindley
Forex Trader at Personal CapitalForex Trader at Personal Capital
Divine IgenoDivine Igeno
Farmer at Personal CapitalFarmer at Personal Capital
Enoch Kwaku BoatengEnoch Kwaku Boateng
Babysitter at Personal CapitalBabysitter at Personal Capital
Anders TanAnders Tan
Cryptocurrency Trader at Personal CapitalCryptocurrency Trader at Personal Capital
Holly MerryfullHolly Merryfull
Receptionist at MD ImagingReceptionist at MD Imaging