Ruhi Talat

• Customer Interaction – Ability to communicate with customers and solve any issues as effectively as possible to bring about the best possible outcome
• Flexibility – I have developed the ability to effectively serve multiple customers through working in high-stress situations, such as peak hours and Boxing Day shifts.
• Product Knowledge – Utilised my product knowledge to find the right product but also be able to answer questions regarding the products.
• Health and safety – Followed all OHS procedures and hygiene practices required by the organisation, including safe use of machinery.
• Experienced in operating a POS and EFTPOS system – Experienced in processing transactions using POS software.

Communication Skills: Clear, respectful communication with older adults, families, and the care team. Active listening and using simple, non-patronizing language.

Empathy and Patience: Compassionate care tailored to individual needs and backgrounds. Patience in dealing with cognitive impairment, hearing loss, or resistance to care.

Personal Care and Hygiene Assistance: Supporting residents with activities of daily living (ADLs): bathing, dressing, toileting, eating, and maintaining dignity, and promoting independence where possible.

Willingness to Learn: Open to feedback and supervision. Asking appropriate questions, and being proactive in seeking learning opportunities.

Infection Control and Safety Awareness: Following hand hygiene, PPE, and standard precautions. Awareness of fall risks, pressure injury prevention, and medication safety.

Teamwork: Supporting and respecting all staff roles (e.g., PCAs, RNs, allied health). Participating actively in team discussions and care planning.