- Exploring various forms of art, such as beadwork, crochet, and drawing, to nurture creativity and personal growth
- Outdoor adventures
- Gardening
Ruhini Fernando
Sydney
Summary
Junior Animal Care Attendant turned Store Manager. Passionate about maintaining animal wellbeing and providing customer service excellence. Knowledgeable on domesticated animals such as various dog and cat breeds, small mammals such as Guinea pigs, rabbits, mice and rats with hands on experience in a retail environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Pet Town
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Extracurricularly marketed the store through various means of social media.
Animal Care Attendant
Pet Town
11.2021 - 01.2024
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the pet shop.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission by utilising chemicals such as Trigene or F10.
- Collaborated with veterinarians to provide comprehensive medical care for animals under treatment or rehabilitation programs.
- Assessed incoming animals'' behaviour and health status to determine whether medical intervention was required, ie. starting and documenting a puppy on a course of Prokolin to provide relief against diarreha.
Waitress
Kebabiya
10.2019 - 09.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Certificate III - Certificate III Wildlife And Exhibited Animal Care
TAFE NSW
NSW01-2023
Certificate II - Certificate II in Animal Studies
TAFE NSW
NSW01-2022
High School Diploma -
Glenwood Highschool
Sydney, NSW11-2021
Skills
- Customer service
- Customer relations
- Sales expertise
- Product merchandising
Interests
Timeline
Store Manager
Pet Town
02.2024 - Current
Animal Care Attendant
Pet Town
11.2021 - 01.2024
Waitress
Kebabiya
10.2019 - 09.2021
Certificate III - Certificate III Wildlife And Exhibited Animal Care
TAFE NSW
Certificate II - Certificate II in Animal Studies
TAFE NSW
High School Diploma -
Glenwood Highschool
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