Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rui Bao

Adelaide,South Australia

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.



Overview

4
4
years of professional experience
4
4
Certification

Work History

Food Server

Star House Chinese Restaurant
Adelaide, South Australia
09.2021 - Current
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using DelivApp to confirm deliveries to correct rooms.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Communicate with kitchen staff directly and via computers.

Server Assistant

Star House Chinese Restaurant
Adelaide, South Australia
09.2019 - Current
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Sales Associate

U-cool Store
Adelaide, South Australia
05.2021 - 12.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using TransVirtual to confirm deliveries to correct rooms.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Food Server

Kingdom Restaurant
Adelaide, South Australia
12.2018 - 05.2019
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Window system to confirm deliveries to correct rooms.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Managed over 50 customer calls per day

Education

Bachelor of Arts - Mathematics Teacher Education

University of Adelaide
Adelaide, SA
12.2025

Skills

  • Customer Retention
  • Product Upselling and Cross Selling
  • Front of House Operations
  • Detail-Oriented
  • Coaching and Mentoring
  • Quality Assessment
  • Food Portioning and Packaging
  • Warm and Friendly
  • Relationship Building
  • Sales trends
  • Stocking and replenishing
  • Cash register operation

Certification

  • International Student Ambassador Program 2021 from Government of South Australia Department for education
  • Certificate of Bartender in Australian Professional Skills Training College
  • Certificate of Barista in Australian Professional Skills Training College
  • Statement of Attainment in attained Provide Responsible Service of Alcohol in Galaxy Training Australia
  • Statement of Attainment in First Aid
  • HLTAID009 Provide cardiopulmonary resuscitation
  • HLTAID010 Provide basic emergency life support
  • HlTAID011 Provide First Aid
  • Provide Working With Children Check

Languages

  • Fluent in English
  • Fluent in Chinese (Mandarin)

Timeline

Food Server

Star House Chinese Restaurant
09.2021 - Current

Sales Associate

U-cool Store
05.2021 - 12.2021

Server Assistant

Star House Chinese Restaurant
09.2019 - Current

Food Server

Kingdom Restaurant
12.2018 - 05.2019

Bachelor of Arts - Mathematics Teacher Education

University of Adelaide

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Rui Bao