Josh Cordery
Bairnsdale,VIC
Summary
Results-driven professional with extensive experience in client support and record management. Demonstrated expertise in problem solving and team collaboration, consistently delivering accurate information and efficient application processing. Proven ability to enhance service delivery through effective communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Service Officer
Services Australia
Bairnsdale, VIC
05.2024 - Current
- Assisted clients with inquiries about services and benefits, enhancing their understanding and access to available resources.
- Processed applications and managed client records, streamlining workflows for improved service delivery.
- Played a key role in the technical upgrade initiatives within the organization, ensuring smooth transitions and minimal disruption.
- Collaborated with team members to resolve client issues promptly, ensuring high levels of client satisfaction.
- Conducted assessments to identify client needs and recommend appropriate services.
- Kept current with policy changes and service updates to provide accurate information.
- Performed administrative duties, including data entry, filing, and record keeping efficiently.
Crew Member
McDonalds
Bairnsdale, VIC
04.2021 - 04.2024
- Delivered excellent customer service in high-pressure settings for enhanced guest satisfaction.
- Coordinated with team members to ensure smooth service during peak hours, enhancing overall guest experience.
- Trained new crew members on operational procedures, ensuring consistent service quality and adherence to standards.
- Managed inventory and replenished supplies promptly to prevent shortages and support uninterrupted service.
Education
Certificate 3 - Information Technology
Unknown (Online)
Online10-2023
Some College (No Degree) - Victorian Certificate of Education
Bairnsdale Secondary College
BairnsdaleSkills
- Client management
- Customer service systems
- Service coordination
- Policy compliance
- Application management
- Records management
- Data accuracy
- Problem solving
- Team collaboration
Accomplishments
- Community Event of the Year 2022
- Award for Excellence in Collaboration 2026
Timeline
Service Officer
Services Australia
05.2024 - Current
Crew Member
McDonalds
04.2021 - 04.2024
Certificate 3 - Information Technology
Unknown (Online)
Some College (No Degree) - Victorian Certificate of Education
Bairnsdale Secondary College