Summary
Overview
Work History
Education
Languages
Timeline
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Rui Sun

Sydney,NSW

Summary

Dedicated marketing assistant successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations.

Expert salesperson and team leader. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Brings high-level customer service and issue-resolution skills. Proactive and tactful communicator with more than 10 years of industry experience and commitment to sales growth.

Overview

20
20
years of professional experience

Work History

Strategy Account Manager

JW Capital
06.2021 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Negotiated contracts with clients to maximize profitability.
  • Conducted market research to identify potential customers.
  • Analyzed client data and identified opportunities for growth.
  • Resolved customer complaints in a timely manner.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Provided technical support to customers when needed.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Built and maintained productive relationships with customers and internal partners.

Customer Service Executive

Chanel
01.2018 - 05.2021
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Identified opportunities for process improvement within the customer service department.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.

Accounting Assistant

KMC Partners
02.2016 - 12.2017
  • Assisted in the preparation of monthly financial statements and reports.
  • Reconciled bank accounts on a regular basis.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Reviewed customer accounts to ensure accuracy of billing information and payment terms.
  • Answered questions from customers regarding their billing or payment status.
  • Managed vendor relationships by ensuring timely payments and resolving disputes.

Sales Assistant

Prada
11.2014 - 01.2016
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Informed customers about current promotions and discounts.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.

Marketing Executive

Pfizer
Beijing, China
01.2010 - 04.2013
  • Developed marketing strategies and campaigns to increase brand awareness.
  • Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
  • Organized promotional events such as conferences, trade shows and product launches.
  • Established pricing strategies for new products by analyzing competitive landscape.
  • Produced weekly reports on key performance indicators related to marketing initiatives.
  • Maintained an up-to-date database of customers' contact information.

Marketing Executive

American Express
Beijing , China
11.2004 - 12.2009
  • Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
  • Organized promotional events such as conferences, trade shows and product launches.
  • Analyzed customer feedback to improve the quality of products and services.
  • Designed innovative branding materials such as brochures, flyers, banners.
  • Coordinated with design teams to create visuals that capture attention of target audience.

Education

Master of Accounting And Commercial

University of Wollongong
Wollongong
02-2016

Journalism

Tianjin Normal University
Tianjin
06-2004

Languages

English
Professional
Chinese (Mandarin)
Professional

Timeline

Strategy Account Manager

JW Capital
06.2021 - Current

Customer Service Executive

Chanel
01.2018 - 05.2021

Accounting Assistant

KMC Partners
02.2016 - 12.2017

Sales Assistant

Prada
11.2014 - 01.2016

Marketing Executive

Pfizer
01.2010 - 04.2013

Marketing Executive

American Express
11.2004 - 12.2009

Master of Accounting And Commercial

University of Wollongong

Journalism

Tianjin Normal University

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Rui Sun