Ruilin Gao
Sydney,NSW
Summary
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
- Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
- Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Ganbei
Sydney, NSW
06.2022 - 02.2023
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Answered customer inquiries regarding store policies and procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Zetciti
Sydney, NSW
02.2022 - 06.2022
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Answered phone calls to assist customers with questions and orders.
- Worked closely with front-end staff to assist customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Tutoring Assistant
haiaoedu
Sydney, NSW
03.2023 - 10.2024
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Created effective lesson plans that incorporated differentiated instruction strategies.
- Explained tutoring services and booked tutoring appointments.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Assisted in the development of individualized tutoring plans for students.
- Evaluated student performance and provided feedback to parents, teachers, and administrators.
- Motivated students using feedback and encouragement.
- Collaborated with teachers on developing appropriate educational objectives for each student.
- Assisted students in finding useful study methods to enhance academic performance.
Placement 0-2 Years
Rose Cottage Child Care Centre
Leichhardt, NSW
11.2024 - 12.2024
- Organized play areas, toys, and other learning materials to promote creative play.
- Supervised and monitored the safety of children in the classroom environment.
- Provided assistance to children with their daily routines and activities.
- Supported lead teacher with daily classroom activities.
- Helped maintain a clean and healthy classroom environment.
- Read stories, sang songs, played games, and assisted in crafts with groups of children.
Placement 3-5 Years
Rose Cottage Child Care Centre
Leichhardt, NSW
01.2025 - 02.2025
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Implemented hands-on, play-based strategies for experiential learning.
- Read stories to children and taught painting, drawing, and crafts.
- Taught children foundational skills in colors, shapes and letters.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
Education
Bachelor of Business - Business
Latrobe University
Sydney, NSW07.2020
Technical And Further Education - Commercial Cookery & Hospitality
Global Institute
Sydney, NSW12.2023
Graduate Diploma - Early Childhood Education
Victoria University Sydney Campus
Sydney, NSW06-2025
Skills
- Time Management
- Conflict Resolution
- Interpersonal Communication
- Collaboration
- Microsoft Office
- Basic Math
- Teamwork and Collaboration
- Relationship Building
- Planning
- Flexible and Adaptable
- Fluent in English & Mandarin
- Problem-Solving
- Decision-Making
Languages
English
Full Professional
Mandarin
Native/ Bilingual
Certification
- Certificate IV in Commercial Cookery
- Working with children check
- First Aid in an Education and Care Setting
Interests
- Music
- Travelling
- Learning Languages
- Photography
- Crafting
Personal Experience
- Born in: China, Beijing
- Year 7-8：Beihang Affiliated HIgh School (2011-2012)
- Year 9：Wellington Girls' College (2013)
- Year 10-11：Macarthur Anglican School (2014-2015)
- Foundation: UTS (2016)
Timeline
Placement 3-5 Years
Rose Cottage Child Care Centre
01.2025 - 02.2025
Placement 0-2 Years
Rose Cottage Child Care Centre
11.2024 - 12.2024
Tutoring Assistant
haiaoedu
03.2023 - 10.2024
Cashier
Ganbei
06.2022 - 02.2023
Cashier
Zetciti
02.2022 - 06.2022
Bachelor of Business - Business
Latrobe University
Technical And Further Education - Commercial Cookery & Hospitality
Global Institute
Graduate Diploma - Early Childhood Education
Victoria University Sydney Campus
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