Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ruiming Deng

Melbourne,VIC

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Results-oriented Cashier experienced in retail settings.

Offers in-depth knowledge of POS system operations and return and exchange policies. Friendly and hardworking individual committed to helping store grow and bring in new customers.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality.

Skilled at communication with various customer, have great attention to detail and organization skills. Resourceful and outgoing professional with training in Abacus POS software. Motivated customer service and sales professional seeking increasing responsibility in retail environment.

Sales expert promotes products and plans to boost store profits.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supervisor

A1 Karaoke
Melbourne, VIC
09.2023 - Current
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified needs of customers promptly and efficiently.

Sales Associate

Mr. Rhino Supermarket with Liquor
Melbourne, VIC
04.2023 - 08.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.

Salesperson

ELIAS FLOWERS
Melbourne, VIC
09.2022 - 07.2023
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Fostered relationships with customers to expand customer base and retain business.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Created successful strategies to develop and expand customer sales.

Receptionist Supervisor

Old Beijing
Melbourne, 3000
05.2021 - 02.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Used suggestive selling techniques to promote add-on sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Cashier

Dolan
Box Hill, 3128
01.2021 - 04.2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customer questions and provided store information.

Lawyer's Assistant

Mackinnon Jacobs Lawyer
Boronia, 3155
06.2017 - 12.2017
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.

Education

Diploma of Arts - Psychology

Monash College
Dockland
10.2022

High School Diploma -

Brentwood Secondary College
Glen Waverley
10.2019

Skills

  • Cash Handling
  • POS Systems
  • Customer Service
  • Problem Solving
  • Payment Processing
  • Credits and Refunds
  • Customer Relations
  • Product Scanning
  • Problem-Solving
  • Feedback Acceptance
  • Call Response and Transfer
  • Policies and Procedures
  • Cleaning and Sanitizing
  • Honest and Ethical
  • Honest and Dependable
  • Customer Assistance
  • Liquor Regulations and Compliance

Languages

Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
English
Professional
Japanese
Limited

Certification

  • Certificate of Responsible Service of Alcohol Program.
  • Certificate of Barista Experience.

Timeline

Supervisor

A1 Karaoke
09.2023 - Current

Sales Associate

Mr. Rhino Supermarket with Liquor
04.2023 - 08.2023

Salesperson

ELIAS FLOWERS
09.2022 - 07.2023

Receptionist Supervisor

Old Beijing
05.2021 - 02.2022

Cashier

Dolan
01.2021 - 04.2021

Lawyer's Assistant

Mackinnon Jacobs Lawyer
06.2017 - 12.2017

Diploma of Arts - Psychology

Monash College

High School Diploma -

Brentwood Secondary College

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Ruiming Deng