Ruiqi (Ricky) Lin
Linkedin.com/in/ruiqi-lin-045a32320/
Summary
Client Support Analyst with experience in providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.
Overview
7
7
years of professional experience
Work History
IT Client Support Analyst
Zurich Financial Services Australia
06.2023 - Current
- Provided basic end-user troubleshooting and desktop support to internal staff via remote control and on-site support.
- Used ServiceNow to manage and process support actions and requests.
- Documented support interactions for future reference and knowledge banks.
- Laptop deployments to internal staff.
- Provided on-call support for critical issues and after hours support.
- Used Microsoft Intune and Active Directory to support account related issues.
- Provided basic troubleshooting for virtual environments (Citrix VDI)
Casual Employee
BWS
09.2022 - 06.2023
Gaming Attendant - Part Time
The Star Entertainment Group
03.2021 - 11.2021
Casual Employee
Target Australia
10.2017 - 03.2018
Education
Bachelor of Information Technology -
Macquarie University
Sydney, NSWBachelor of International Studies -
Macquarie University
Year 12 Graduate -
Ryde Secondary College
Skills
- Technical support and troubleshooting in Windows and O365 applications
- Network troubleshooting and diagnostics
- Ticket management via ServiceNow
- Fluent in English, Cantonese and Mandarin
Timeline
IT Client Support Analyst
Zurich Financial Services Australia
06.2023 - Current
Casual Employee
BWS
09.2022 - 06.2023
Gaming Attendant - Part Time
The Star Entertainment Group
03.2021 - 11.2021
Casual Employee
Target Australia
10.2017 - 03.2018
Bachelor of Information Technology -
Macquarie University
Bachelor of International Studies -
Macquarie University
Year 12 Graduate -
Ryde Secondary College
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