Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruiqi (Ricky) Lin

Linkedin.com/in/ruiqi-lin-045a32320/

Summary

Client Support Analyst with experience in providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.

Overview

7
7
years of professional experience

Work History

IT Client Support Analyst

Zurich Financial Services Australia
06.2023 - Current
  • Provided basic end-user troubleshooting and desktop support to internal staff via remote control and on-site support.
  • Used ServiceNow to manage and process support actions and requests.
  • Documented support interactions for future reference and knowledge banks.
  • Laptop deployments to internal staff.
  • Provided on-call support for critical issues and after hours support.
  • Used Microsoft Intune and Active Directory to support account related issues.
  • Provided basic troubleshooting for virtual environments (Citrix VDI)

Casual Employee

BWS
09.2022 - 06.2023

Gaming Attendant - Part Time

The Star Entertainment Group
03.2021 - 11.2021

Casual Employee

Target Australia
10.2017 - 03.2018

Education

Bachelor of Information Technology -

Macquarie University
Sydney, NSW

Bachelor of International Studies -

Macquarie University

Year 12 Graduate -

Ryde Secondary College

Skills

  • Technical support and troubleshooting in Windows and O365 applications
  • Network troubleshooting and diagnostics
  • Ticket management via ServiceNow
  • Fluent in English, Cantonese and Mandarin

Timeline

IT Client Support Analyst

Zurich Financial Services Australia
06.2023 - Current

Casual Employee

BWS
09.2022 - 06.2023

Gaming Attendant - Part Time

The Star Entertainment Group
03.2021 - 11.2021

Casual Employee

Target Australia
10.2017 - 03.2018

Bachelor of Information Technology -

Macquarie University

Bachelor of International Studies -

Macquarie University

Year 12 Graduate -

Ryde Secondary College
Ruiqi (Ricky) Lin