Ruitian Li
Zetland,Australia
Summary
Detail-oriented professional specializing in communication and relationship-building. Expertise in providing tailored support and effectively solving problems for diverse populations. Proficient in English, Cantonese, and Mandarin, enhancing communication with students. Proven talent manager with a strong record in talent acquisition, development, and retention, driving organizational performance.
Overview
3
3
years of professional experience
Work History
Talent Manager
Johnny Film
Beecroft
12.2025 - 04.2026
- Oversaw talent acquisition processes for film projects and productions, ensuring alignment with project needs.
- Collaborated with casting directors to identify suitable candidates for roles.
- Conducted interviews and assessments to evaluate candidate suitability.
- Streamlined communication between talent and production teams, enhancing collaboration during projects.
- Maintained full talent program compliance with federal, state-specific and company employment and acquisition practices.
- Developed relationships with potential candidates at networking events, job fairs, and college campus visits, expanding talent pool.
Customer Support Specialist
Megumi Skin
Sydney
01.2025 - 10.2025
- Collaborated with team members to streamline customer support processes, improving response times.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in support database, ensuring accurate records for future reference and analysis.
- Utilized CRM software to track customer interactions and feedback efficiently.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Developed strategies to enhance customer experience with products and services, leading to increased satisfaction.
Shop Manager
Bestway Tobacconist
04.2024 - 01.2025
- Increased daily revenue from $450 to $5,000 within six months through effective sales strategies.
- Managed store operations, overseeing sales and customer service from opening to close to ensure optimal customer experience.
- Oversaw daily operations by establishing procedures and monitoring team performance to maintain high operational standards.
- Supervised staff training and development to improve service quality and foster a knowledgeable team.
- Maintained inventory levels to support smooth daily operations and enhance business growth.
- Ensured compliance with industry regulations and store policies consistently.
Shop Assistant
Maroubra Tobacconist
12.2022 - 02.2024
- Achieved 15% increase in repeat customer visits through exceptional customer service and sales in high-traffic retail environment.
- Maintained store appearance by stocking shelves, organizing displays, ensuring cleanliness of shop floor to enhance customer experience.
- Answered inquiries about store hours and pricing through phone communications, providing clear information to customers.
- Executed opening and closing procedures, including cash drawer management, ensuring accurate financial transactions at start and end of shifts.
- Completed daily checklists for smooth shop operations.
- Streamlined inventory management and cash flow processes, minimizing discrepancies.
Education
Bachelor of Science - Forensic Science
University of Technology Sydney
Sydney, NSW03-2024
Skills
- Talent acquisition
- CRM software proficiency
- Customer relationship management
- Compliance management
- Inventory management and analysis
- Organization and prioritization
- Time management
- Effective communication
Languages
- Chinese (Cantonese), Native or Bilingual
- Chinese (Mandarin), Native or Bilingual
- English, Professional Working
Personal Information
- Visa Status: Citizen
Timeline
Talent Manager
Johnny Film
12.2025 - 04.2026
Customer Support Specialist
Megumi Skin
01.2025 - 10.2025
Shop Manager
Bestway Tobacconist
04.2024 - 01.2025
Shop Assistant
Maroubra Tobacconist
12.2022 - 02.2024
Bachelor of Science - Forensic Science
University of Technology Sydney