Ruiting Dan
Sydney,NSW
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
FITOK
11.2020 - 07.2021
- Coded using HTML, CSS and JavaScript to develop features for both mobile and desktop platforms
- Designed and updated layouts to meet usability and performance requirements
- Managed over 50 customer emails per day.
- Served as primary point of contact for support relating to owned solutions and products.
- Updated and maintained current customer support database.
- Designed tailored engineering solutions for customers based upon key requirements.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Performed root cause analysis of reported issues to enact corrections.
Mathematics Teacher
Xue Li Si Education
07.2020 - 10.2020
- Taught over 50 students and 5 classes per day. And communicated with over 100 parents per month.
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
Education
Master of Science - Computer Science
The University of New South Wales
Kensington, NSW01.2024
Bachelor of Science - Automotive Engineering
Wuhan University of Technology
Wuhan, China07.2020
Bachelor of Science - Automotive Engineering
University of Wales Trinity Saint David
South West Wales07.2020
Skills
- Database Programming and SQL
- Data Quality Assessment
- Apache Spark
- Unsupervised Learning
- UI (JavaScript, CSS, Canva)
- Site Layout
- Google Chrome
- UX Design
- Shell Scripting
- SolidWorks (CAD)
- Python, Java
- Machine Learning
Timeline
Technical Support Engineer
FITOK
11.2020 - 07.2021
Mathematics Teacher
Xue Li Si Education
07.2020 - 10.2020
Master of Science - Computer Science
The University of New South Wales
Bachelor of Science - Automotive Engineering
Wuhan University of Technology
Bachelor of Science - Automotive Engineering
University of Wales Trinity Saint David
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