Rui Yu Tan
Overview
4
4
years of professional experience
Work History
FOH Supervisor
Soul Origin
09.2022 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Cafe Barista
Lonsdale Street Cafe
04.2021 - 06.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Japanese Cook
Iori Japanese Restaurant
02.2020 - 07.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Diploma of Hospitality Management
JP International College
Canberra, ACT2020
Cert III & Cert IV Cookery
JP International College
Canberra, ACT2019
ELICOS English Course
Unite College
Canberra, ACT2018
Skills
- Effective communication
- Customer service excellence
- Policy enforcement
- Team leadership
- Food safety compliance
Languages
English
Professional Working
mandarin
Native or Bilingual
cantonese
Native or Bilingual
Malay
Full Professional
taiwanese
Full Professional
Timeline
FOH Supervisor
Soul Origin
09.2022 - Current
Cafe Barista
Lonsdale Street Cafe
04.2021 - 06.2022
Japanese Cook
Iori Japanese Restaurant
02.2020 - 07.2021
Diploma of Hospitality Management
JP International College
Cert III & Cert IV Cookery
JP International College
ELICOS English Course
Unite College