Rujeko (Rue) Maramwidze
Victoria Park,WA
Summary
A dynamic and results-driven Human Resources (HR) personnel with experience in strategic customer service management, client retention, staff training, recruitment and relationship building. Strong communication and interpersonal skills that foster a positively united workplace culture. Adept at driving employee engagement, and implementing innovative HR solutions to enhance productivity, efficiency and diversity inclusion. Proven track record in talent acquisition, performance management, and compliance with employment laws. Fluent in English and Shona, proficient in Human Resources Information Systems (HRIS), Performance Management Systems and Microsoft Suite. Ready to support organisational development and objectives as an HR Manager, advisor, or recruiter.
Overview
6
6
years of professional experience
Work History
Support Worker
Ubuntu Agency
02.2024 - Current
- (100%) Facilitated client retention by building respectful and trusting relationships.
- Maintained accurate records for clients, ensuring 100% compliance with regulatory standards.
- Enabled 80% client satisfaction by assisting in goal setting and problem-solving.
- (100%) Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to the supervisor.
Food Service Assistant
Elite Hospitality Group
01.2019 - Current
- Contributed to improved customer satisfaction ratings to 4 stars by providing friendly and efficient service.
- (100%) Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Handled 500+ customer inquiries, complaints, and requests, ensuring timely resolutions.
- Achieved an increase in staff efficiency by assisting with training and mentoring.
Recruitment Assistant
Hinder Care
05.2023 - 06.2023
- Supported hiring managers in identifying top (25%) talent via thorough resume screening and insightful candidate assessments.
- Conducted applicant tracking for 10+ candidates, reducing employee turnover.
- Coordinated 2 in-house and external training events, enriching staff skills.
- (100%) Contributed to candidate experience by streamlining the recruitment process and effectively communicating with all parties involved.
Education
Cert III- Individual2023-2024Support and Aged Care -
AUSCARE Institute
Perth, WA2024
Bachelor of Arts - Bachelor of Commerce- HR And Management
Edith Cowan University
Perth, WA2022
Skills
Team Management
- Problem-Solving
- Training and Development
- Human Resources Information Systems (HRIS)
- Performance Management Systems
- Microsoft Office proficiency
- Employee Relations
- HR policies and procedures
- Training and mentoring
- Onboarding Processes
- Applicant Tracking Systems
- Industry Awareness
References
Valerie
Ubuntu Agency| Supervisor
Phone: 0460 297 490
Email: sibiyav7@gmail.com
Apio
Elite Hospitality Agency| Supervisor
Phone: 0452 643 419
Email : apio.okware@gmail.com
Hobbies
- Singing
- Eating my favourite desert - chocolate Ice-cream
Timeline
Support Worker
Ubuntu Agency
02.2024 - Current
Recruitment Assistant
Hinder Care
05.2023 - 06.2023
Food Service Assistant
Elite Hospitality Group
01.2019 - Current
Cert III- Individual2023-2024Support and Aged Care -
AUSCARE Institute
Bachelor of Arts - Bachelor of Commerce- HR And Management
Edith Cowan University
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