RUJVAL BORAD
Summary
To be a vital part of an organisation by providing the best of the acquired knowledge, skills and practical experience working in customer service industries.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's Cavill Avenue
09.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Crew Member
McDonald's Cavill Avenue
06.2022 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Answered customer calls to inquiry, complains, claims, and feedbacks
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Ensured quick delivery of products to the customer
Shift Manager
Domino's Pizza Surfers Paradise
01.2021 - 05.2022
- Responsible for the overall operation of the store dominos surfer's paradise and in charge of the 25 staff that works under my command and follow the protocols set and controlled by me
- Responsible for implementation of all the processes set by the company and to ensure the smooth functioning of the store according to the highest standards set by the company
- Ensure that all the food production procedures and delivery protocols are correctly followed and implemented
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Responsible for negotiating any damaged goods delivered or any expired stock received in the order and hence to rectify it with communicating with the suppliers
- Responsible for managing the sales report and closing cash drawers at the end of the day.
Education
Certificate IV in Automotive Mechanical Diagnosis -
Imagine Institute Australia
Gold Coast, QLD01.2024
Certificate III in Light Vehicle Mechanical Technology -
Imagine Institute Australia
Gold Coast, QLD01.2023
Diploma of Commerce -
Griffith College Gold Coast Australia
01.2021
Senior Certificate (Year 12) -
Ryan International School, Surat
03.2019
Skills
- Honesty and Professionalism
- Heavy Lifting
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Coaching and Mentoring
- Team leadership and supervision
Availability
Full Time - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday & Sunday
Personal Information
Date of Birth: 07/19/02
References
REFERENCE WILL BE AVAILABLE ON REQUEST
Timeline
Crew Trainer
McDonald's Cavill Avenue
09.2023 - Current
Crew Member
McDonald's Cavill Avenue
06.2022 - 09.2023
Shift Manager
Domino's Pizza Surfers Paradise
01.2021 - 05.2022
Certificate IV in Automotive Mechanical Diagnosis -
Imagine Institute Australia
Certificate III in Light Vehicle Mechanical Technology -
Imagine Institute Australia
Diploma of Commerce -
Griffith College Gold Coast Australia
Senior Certificate (Year 12) -
Ryan International School, Surat
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