Rukaia Khanam
Bankstown,NSW
Summary
Accomplished Customer Service Supervisor at Woolworths Supermarket, adept in problem-solving and time management. Excelled in enhancing service processes and inventory management, significantly improving customer satisfaction. Skilled in coaching teams and optimizing operations, demonstrating exceptional multitasking and organizational abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Woolworths Supermarket
11.2021 - Current
- Resolved customer complaints by implementing immediate solutions.
- Prepared feedback summaries to share insights with management.
- Coached employees through day-to-day work and complex problems.
- Analyzed service processes by identifying areas for improvement.
Fresh Food Assistant
Woolworths Supermarket
12.2019 - 01.2022
- Supported inventory management for optimal stock levels with diligent rotation and restocking tasks.
- Participated in regular audits of fresh food inventory, maintaining accurate records for tracking purposes and identifying potential discrepancies efficiently.
- Provided exceptional customer service through knowledgeable recommendations on product selection and preparation techniques.
- Conducted routine cleaning procedures for all equipment used in the handling and preparation of fresh foods, adhering to strict sanitation guidelines set forth by local health departments.
Education
Associate of Arts - Certificate III Business Administration - Finance
TAFE NSW
NSW12-2023
Bachelor of Arts - Art History
National University
Bangladesh03-2012
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Supervisor
Woolworths Supermarket
11.2021 - Current
Fresh Food Assistant
Woolworths Supermarket
12.2019 - 01.2022
Associate of Arts - Certificate III Business Administration - Finance
TAFE NSW
Bachelor of Arts - Art History
National University
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