Rukesh Shrestha
Adelaide,SA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Bar Manager
Skycity
Adelaide, SA
02.2021 - Current
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Implemented strategies designed to increase revenue through upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
- Created signature beverages to increase revenue and patron loyalty.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Online Personal Shopper
Woolworths
Warringah
08.2020 - 03.2023
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Maintained accurate records of orders, returns, exchanges and payments.
- Analyzed consumer feedback data to understand customer needs better.
- Responded promptly to customer inquiries via phone or email.
- Processed refunds, returns and exchanges efficiently.
- Secured and stored items until customer pickup.
- Greeted customers and answered product or service questions.
Bar Supervisor
Tilbury Hotel
Kingscross
03.2019 - 05.2020
- Trained new employees on proper bar tending techniques and food safety protocols.
- Maintained accurate records of beverage inventories, sales, and costs.
- Supervised daily operations of the bar including opening and closing procedures.
- Assisted with ordering supplies and restocking items as needed.
- Provided guidance and support to bartenders while they served guests at the bar.
- Monitored patron alcohol consumption to encourage safety.
Airport Customer Service Agent
Qatar airways
Doha, Qatar
12.2016 - 10.2018
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Verified identification documents, such as passports.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Responded quickly to emergency situations by following appropriate protocols.
- Resolved conflicts between passengers using effective interpersonal skills.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
Education
MBA - Marketing
Holmes Institute
Sydney, NSW10-2020
Masters in Professional Accounting - Accounting And F
Holmes Institute
Sydney, NSW10-2020
Skills
- Budget Development
- Staff Training
- Rule Enforcement
- Responsible Alcohol Service
- Customer Relations
- Cost Control
- Performance monitoring
- Event Coordination
- Sales Promotion
- Relationship Building
References
References available upon request.
Timeline
Bar Manager
Skycity
02.2021 - Current
Online Personal Shopper
Woolworths
08.2020 - 03.2023
Bar Supervisor
Tilbury Hotel
03.2019 - 05.2020
Airport Customer Service Agent
Qatar airways
12.2016 - 10.2018
MBA - Marketing
Holmes Institute
Masters in Professional Accounting - Accounting And F
Holmes Institute
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