Summary
Overview
Work History
Education
Skills
Timeline
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Rukeya Amin

Sydney,NSW

Summary

Highly skilled Payroll Officer with Bachelor of Accounting degree and extensive functional expertise. Maximized departmental efficiency by streamlining processes and reducing errors. Familiarity with applicable compliance requirements, tax code and employment law enabled achievement of desired outcomes..

Overview

6
6
years of professional experience

Work History

Payroll Officer

NSW HealthShare
09.2023 - Current
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
  • Updated employee files with new details such as loading Meal files, Workers' Compensation files and Miscellaneous files and capable to fix if the file has any issue.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.

Customer Service Team Member

IGA Plus Liquor
09.2022 - 09.2023
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.

Customer Service Team Member

Woolworth's
10.2018 - 02.2022
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.

All Rounder Team Member

San Churros
06.2018 - 10.2018
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Convey menu information over the phone to guests and give accurate estimate of delivery time.
  • Provide welcoming phone greeting and following guest ordering procedures
  • Helped in food preparation




Team Member

KFC
02.2018 - 05.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted with inventory counts and stocking of merchandise.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Bachelor of Professional Accounting - Accounting

Holmes Institute
Sydney, Australia
06.2021

Graduate Diploma in Business - Business Administration

Western Sydney University
Parramatta
02.2018

Skills

  • Taxation-Calculating assessable income; Capital Gains;FBT; Superannuation, Long service leave and annual leave; Individual and Partnership Tax Return; Company tax and Franking Credits
  • Acquaintance with transfer pricing accounting, activity-based and life cycle costing, and balanced scorecards
  • Familiarity with investment appraisal methods such as NPV, IRR, Payback Period and ARR
  • Prepare and complete balance day adjustments, closing entries and internal control systems to allow all financial statements and bank reconciliations statement to be complete
  • In depth understanding of derivative instruments such as futures and options
  • Familiarity with money market & capital market operations and instruments
  • Proficiency in MS Office suite

Timeline

Payroll Officer

NSW HealthShare
09.2023 - Current

Customer Service Team Member

IGA Plus Liquor
09.2022 - 09.2023

Customer Service Team Member

Woolworth's
10.2018 - 02.2022

All Rounder Team Member

San Churros
06.2018 - 10.2018

Team Member

KFC
02.2018 - 05.2018

Bachelor of Professional Accounting - Accounting

Holmes Institute

Graduate Diploma in Business - Business Administration

Western Sydney University

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Rukeya Amin