Rukhsana Hassan

Currently doing volunteer work at Mecwacare Age care.

Roles and responsibilities include:

• Having one-on-one sessions with residents to provide emotional support and companionship.
• Assisting residents with recreational activities such as Zumba, dance, singing, gentle exercise, and walks.
• Facilitating engagement in leisure activities including colouring, playing cards, puzzles, and Connect Four.
• Reading books, newspapers, and letters to elderly residents to support their cognitive stimulation and wellbeing.
• Helping in the organisation and setup of birthdays, cultural celebrations, and significant events.
• Encouraging social interaction among residents to reduce loneliness and promote social wellbeing.
• Observing residents’ responses during activities and reporting any concerns to staff when needed.
• Supporting lifestyle staff in preparing materials and ensuring activity areas are safe, clean, and welcoming.
• Building positive relationships with residents while maintaining respect, dignity, and confidentiality.
• Demonstrating patience, empathy, and effective communication when engaging with older adults, including those with dementia.

• Handling payroll for more than 100 employees on weekly bases
• Answering phone calls, direct calls to relevant staff, taking messages, scheduling appointments and answering emails
• Handling employee’s data in a secure and effective manner
• Filling Self check out machines and registers on weekly bases
• Recovering any missing money by closely observing business period and Armaguard transactions
• Ability to cope in a high pressure busy environment whilst still remaining calms
• Helping department managers with making and editing rosters
• Excellent Microsoft skills including Outlook, Excel and Word etc
• Maintain office supplies inventory by monitoring stocks, anticipating requirements, and placing orders when necessary for stemless day-to-day business operation
• Excellent written and verbal, and organizational skills