Rukhsana Naseri
Narre Warren South,Vic
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, notably at Kinrise Susan Day Cake. Expert in product packaging and maintaining warehouse safety, I excel in high-pressure situations, demonstrating exceptional problem-solving skills. Achieved significant improvements in packing accuracy, contributing to a more efficient order fulfillment process.
Overview
7
7
years of professional experience
Work History
Picker Packer
Kinrise Susan Day Cake
04.2024 - Current
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Customer Service Cashier
Midnight King
04.2023 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Aquarius Cafe and Bar
11.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Worker
Easy Home Life
03.2018 - 09.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Skills
- Product Packaging
- Order Picking
- Warehouse Safety
- Packing Accuracy
Languages
Farai
Full Professional
Urdu
Full Professional
Timeline
Picker Packer
Kinrise Susan Day Cake
04.2024 - Current
Customer Service Cashier
Midnight King
04.2023 - 03.2024
Customer Service Representative
Aquarius Cafe and Bar
11.2020 - 11.2022
Warehouse Worker
Easy Home Life
03.2018 - 09.2020
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