Ibrahim Kaggwa
Loorana,SA
Summary
Experienced with providing comprehensive care and support to individuals with disabilities. Utilizes effective communication and interpersonal skills to build trusting relationships and ensure client well-being. Strong understanding of personalized care plans and daily living assistance to enhance client quality of life. Holds work rights in Australia and is ready to contribute immediately.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Disability Support Worker
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Caregiver
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Cleaning Assistant
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
Auto Parts Sales Manager
Shengen Auto Parts
01.2020 - 01.2024
- Managed sales and inventory of auto parts, providing expert guidance and support to customers
- Conducted diagnostics, maintenance, and repairs on various vehicles and machinery
- Trained and supervised junior mechanics, ensuring adherence to safety standards
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
IT Technician
Jefco Computer Solutions
01.2010 - 01.2017
- Provided technical support for computers and printers, addressing hardware and software issues
- Installed and configured IT equipment, enhancing workplace productivity and security
- Conducted regular maintenance and updates to ensure optimal performance
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Factory Laborer & Commercial Cleaner
Spur
01.2006 - 01.2010
- Executed various manual tasks within factory settings, maintaining productivity and safety
- Delivered commercial cleaning services, upholding high standards of hygiene and cleanliness
- Supported inventory management by accurately tracking raw materials usage and finished goods storage.
- Increased production efficiency by streamlining assembly processes and identifying areas for improvement.
- Maintained a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
- Provided valuable input during team meetings, assisting with the identification of potential process improvements which resulted in increased efficiency.
Education
Diploma - Mechanics
Kyambogo Technical and Vocational Institute
01.2001
Skills
- Auto Parts Sales
- Customer Service
- IT Support
- Computer Installation
- Printer Installation
- Maintenance
- Troubleshooting
- Factory Labor
- Commercial Cleaning
- Team Leadership
- Staff Training
- Technical Aptitude
- Mechanical Aptitude
- Problem-solving
- Communication Skills
- Interpersonal Skills
- Time Management
- Prioritizing Tasks
- Continuous Learning
- Professional Development
- Daily living assistance
- Housekeeping and meal preparation
- Personal care
- Disability awareness
- Documentation skills
- Documentation and reporting
- Client confidentiality
- Incident reports
- Disability services
- Computer skills
- Meal planning
- Health and safety
- Daily living requirements
- Individual support plans
- Emotional support
- Transportation assistance
- Social skills development
Driverlicense
Driver’s License of South Australia class C
Workrights
Holder of work rights to work in Australia.
Certification
- Mental Health First Aid Certification
- CPR/ First AIDCertification
Timeline
Auto Parts Sales Manager
Shengen Auto Parts
01.2020 - 01.2024
IT Technician
Jefco Computer Solutions
01.2010 - 01.2017
Factory Laborer & Commercial Cleaner
Spur
01.2006 - 01.2010
Disability Support Worker
Caregiver
Cleaning Assistant
Diploma - Mechanics
Kyambogo Technical and Vocational Institute
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