Summary
Overview
Work History
Education
Skills
References
Timeline
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RUKIA MOHAMED DAHIR

Ellenbrook,WA

Summary

With a focus on child and family welfare, my 8-year journey as a social worker has been rooted in the belief that every child deserves a safe and nurturing environment. My approach combines therapeutic intervention strategies with a compassionate understanding of the complex dynamics that affect families. I have a proven track record in crisis intervention, family reunification, and intensive family support that prioritize the well-being of children. By leveraging collaborative partnerships with community organizations, I've been able to create support networks that provide holistic care and resources for families in need. My expertise lies in developing and implementing comprehensive support plans tailored to the unique needs of diverse populations, including survivors of domestic violence, people with disabilities/special needs, individuals struggling with mental health, and homelessness. I utilize a strengths-based approach, focusing on the inherent capabilities of each client to foster sustainable change. Leadership, to me, means inspiring a shared vision and supporting my team towards achieving meaningful outcomes for our clients. I pride myself on creating a supportive atmosphere that encourages professional growth and reflective practice among my colleagues. I am committed to lifelong learning and regularly participate in professional development opportunities to stay abreast of the latest in social work practice. I'll gladly take any opportunity to better myself professionally and use my experience to guide me toward achieving a clear career path in social work and Community Development. My aptitude to grow professionally is my driving force.

Overview

10
10
years of professional experience

Work History

Case Worker

Wungening Aboriginal Corporation
Perth, Australia
02.2022 - Current
  • Persistently support every client to engage with and fully participate in Wungening Moort to promote opportunities for healing and family safety.
  • Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
  • Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
  • Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
  • Maintained accurate records of client information in accordance with agency policies and procedures.
  • Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
  • Developed relationships with local agencies to ensure access to necessary services for clients.
  • Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
  • Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
  • Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
  • Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
  • Developed individualized service plans based on client's strengths and identified needs.
  • Created monthly reports summarizing caseload activities for review by supervisor.
  • Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
  • Actively participated in interagency meetings designed to coordinate care among multiple providers.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
  • Uploaded documentation to patient database to streamline organizational flow.
  • Coordinated between various entities to manage cases.
  • Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Maintained and developed community relationships to support various client referrals.

Case Worker

Wungening Aboriginal Corporation
Perth, Australia
01.2023 - 02.2024
  • Provision of culturally appropriate, respectful, sensitive, and secure service delivery as the basis of practice to build relationships and connections.
  • Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
  • Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
  • Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
  • Maintained accurate records of client information in accordance with agency policies and procedures.
  • Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
  • Developed relationships with local agencies to ensure access to necessary services for clients.
  • Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
  • Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
  • Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
  • Conducted outreach activities in the community in order to identify potential new referrals for program services.
  • Actively participated in interagency meetings designed to coordinate care among multiple providers.
  • Attended professional trainings related to best practices in case management techniques.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
  • Uploaded documentation to patient database to streamline organizational flow.
  • Coordinated between various entities to manage cases.
  • Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
  • Facilitated group sessions focusing on topics such as life skills development and conflict resolution.
  • Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
  • Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
  • Developed individualized service plans based on client's strengths and identified needs.
  • Created monthly reports summarizing caseload activities for review by supervisor.
  • Evaluated and addressed individual client needs and concerns.
  • Composed or prepared correspondence, case notes and narratives with computer-based applications.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Maintained and developed community relationships to support various client referrals.
  • Assisted homeless clients with procuring mental health support and other various community resources.

Senior Protection Assistant

International Organization for Migration (IOM)
Kismayo, Somalia
01.2021 - 12.2021
  • Support the implementation of migrant protection activities, including assistance to vulnerable migrants, counter-trafficking case management, and Assisted Voluntary Return and Reintegration (AVRR) activities through a protection-centered case management approach. Core activities include, but are not limited to case management including counselling, referrals to protection services and support through legal proceedings, provision of information, and return and reintegration support.
  • Conduct interviews to verify family and clan links with the applicant's contacts (including clan leaders, and identified family or clan members) in Somalia prior to return.
  • Arrange the logistical & operational activities/preparations needed for the post-arrival and reception assistance of returning migrants through the provision of onward transportation (OTA) to the returnees' destination and if security allows, accompany the returnees to the areas of origin as necessary.
  • Assist in providing counselling to returnees, early identification of special needs such as protections and health gaps and concerns and ensuring effective referrals for specialized assistance in Somalia.
  • Assist returnees in planning & implementing their preferred reintegration schemes; facilitate the procurement and delivery of reintegration support packages, support in planning payments to service providers and vendors and ensure the goods and services procured and delivered are of good quality.
  • Support in the collection, entry (digitizing and encoding into a database), ensuring accuracy and cleanliness of data, and preparing AVRR data for further processing, analysis, and reporting.
  • Support in liaising with the relevant government authorities for the establishment and effective running of mechanisms of coordinated implementation of referral networks and assistances that contribute to the sustainable reintegration of returnees and assistance to host/ communities of return.
  • Assisted in the development and implementation of protection strategies and approaches.
  • Provided technical assistance to program partners on protection-related issues.
  • Facilitated trainings for staff on international humanitarian law, refugee rights, child protection and other relevant topics.

Child Protection Officer

Norwegian Refugee Council (NRC)
Ethiopia, Ethiopia
04.2018 - 11.2020
  • Assist to the child protection coordinator in plan, design, and develop tools and strategies for community mobilization, case management, psychosocial support, and
  • viable alternative care arrangements to ensure all children at risk are identified and supported in a comprehensive manner that reflects their best interests, particularly regarding family and alternative care arrangements.
  • Assist the child protection coordinator in designing assessment tools and collecting ongoing data, periodical need assessment and preparing updates on a need basis to ensure necessary input for reporting and planning purposes.
  • Assist the child protection coordinator in collecting updated project performance and prepare weekly, monthly, and periodic reports as required.
  • Assist the child protection coordinator in preparing a procurement plan, work plan and activities plan for child protection in collaboration with the child protection team leaders.
  • Assess the child protection materials needs in collaboration with the logistic team facilitate purchase requisition and ensure all quality services and goods are delivered to the beneficiaries.
  • Ensure that the communal feeding of UASCs and children-at-risk is organized and the number of children to be fed is updated and provided to the logistics department for timely purchasing of food.
  • Organize and arrange capacity building by undertaking child protection trainings/workshops for community members, foster families, teachers, NRC social workers, IPs, and other external stakeholders as identified in collaboration with the child protection team.
  • Assist the child protection coordinator to collect and document all beneficiaries lists in soft and hard copy in collaboration with the child protection team.
  • Any other activities as may be required by the NRC Child Protection Project Coordinator.

Child Protection Officer

Save the Children International
Mogadishu, Somalia
01.2017 - 03.2018
  • Manage and support individual case management through Child Protection BIA & BID development processes in the field offices.
  • Provide mentorship and support to the community supervisors and workers through on-the-job training and guidance to enhance their case management skills and competencies.
  • Design a capacity-building strategy for CP/BID community workers and other stakeholders involved in the BIA & BID process.
  • Actively participate in interagency coordination meetings such as BID panels, CPWG and Case conferences both at OMO and in the field office.
  • Analyze training schedules for the BID community workers and provide technical support and guidance for the effective implementation of the BID/BIA process.
  • Ensure timely management of data and documentation of cases at the camp level, and through coordination with MEAL assistants ensure children's records, and data are accurately recorded in the CPIMS database.
  • Contribute to the design of an overall program contingency plan when needed.
  • Provide BID Supervisors with technical support regarding complex cases or specific technical difficulties.
  • Produce timely progress reports, including both quantitative and qualitative information, on Child Protection activities and input into regular situation reports, monthly and quarterly reports.
  • Ensure correct management of BID/BIA documentation at camp level.
  • Manage and coordinate the planning of the Camp Child Protection activities to ensure minimal disruption to program Activities-Including staffing issues and office administration; to ensure effective management of program resources.
  • Facilitate regular interviews and home visits with relevant persons who can give information on the child (the child, his/her family, leader, teacher, neighbor)
  • Participate in camp level interagency meetings and engage in the identification and building of linkages with other partners/agencies, the Government and the community to ensure that issues related to child protection are raised and addressed.
  • Comply with all relevant Save the Children policies and procedures with respect to child protection, code of conduct, health and safety, security, equal opportunities and other relevant policies
  • Manage BID community workers staff annual leave and time off ensuring minimal disruption to programme activities
  • Collect required data and coordinate with the MEAL team on a monthly basis and ensure data is correctly captured
  • Identify and build links with other partners, ensuring that issues for child protection are raised and addressed
  • • Coordinate the identification, follow up of children in alternative care and, monitoring of foster parents/Guardianship
  • • Ensure the placement of children in alternative care adhere to SCI procedure and with the Kenya alternative care guidelines (Guidelines for Alternative Care of Children in Kenya 2011)
  • • Collect complaints and feedback during field activities and ensure that these are shared with MEAL officers for updating of the CFRM database.
  • • Escalate complaints and feedback of a serious nature to program manager and field office child safeguarding focal point.

Child Protection Assistant

Save the Children International
Dadaab, Kenya
10.2014 - 12.2016
  • Liaise daily with Children, Social workers, Community leaders and Guardians to ensure the smooth operation and effectiveness of the programs.
  • Directly work with Community leaders, caretakers, guardians, and community members to ensure prevention and protection of children in the camp.
  • Regularly collect and report information regarding the overall protection and living situation of the targeted beneficiaries and their family members.
  • With support from the CP team, lead outreach activities, and awareness-raising sessions for children, parents, and the community at large and assist in the implementation of training, workshops, and events.
  • Assist in ensuring appropriate data collection by social workers and follow up on action to be taken in responding to CP risks.
  • Always ensure strict adherence to the principles of CP, including respect for confidentiality and a child-friendly approach and to act in the best interest of the child.
  • Responsible for providing information on Save the Children international social services and in consultation with the CP team refer the children to appropriate services availed by agencies when the need arises.
  • Organized and maintained filing systems for documents and records.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Provided administrative support to senior management team.

Education

Bachelor of Business Management- (Procurement and Logistics) -

Mount Kenya University
12.2016

Social work and Community Development -

Nairobi Institute of Business Studies
12.2016

Kenya Certificate of Secondary Education -

Statehouse Girls High School
12.2013

Skills

  • Case Management
  • Proficient in [Software]
  • Assessment skills
  • Conflict Mediation
  • Client Advocacy
  • Issue identification and resolution
  • Client Engagement
  • Client interaction
  • Interpersonal and written communication
  • Highly effective communication
  • Motivational Interviewing
  • Records Management
  • Community outreach expert
  • Trauma Informed Care Framework
  • Service assistance and support
  • Time management abilities
  • Mood disorders knowledge
  • Patient support
  • Behavioral therapy
  • Relationship Building
  • Group facilitation
  • Organizational Skills
  • Excellent Communication
  • Decision-Making
  • Analytical Skills
  • Strategic planner
  • Violence prevention
  • Case Documentation
  • Problem-Solving
  • Therapeutic crisis intervention
  • Trauma-informed practice
  • Analytical Skill
  • Attention to detail
  • Cultural competency
  • Organizational skill
  • Communication skills
  • Relationship Management
  • Customer relations
  • Team player
  • ICT competency
  • Community Service
  • Interpersonal Sensitivity
  • CBT (Cognitive Behavior Therapy)
  • Self Motivation
  • Team building
  • Analytical Thinking
  • Referral Coordination
  • High-Risk Populations Identification
  • Motivational enhancement therapy
  • Task Prioritization
  • Adaptability
  • Service Accessibility Improvements
  • Family maintenance
  • Administrative Management
  • Adaptability and Flexibility
  • Emergency response training
  • Active Listening
  • Interpersonal Skills
  • Team Collaboration
  • Attention to Detail
  • Reliability
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Client Education
  • Time Management
  • Problem-solving abilities
  • Crisis Intervention
  • Therapeutic Assessment
  • Conflict Resolution
  • Documentation And Reporting
  • Community Outreach
  • De-Escalation Techniques
  • Goal Setting
  • Crisis interventions

References

Jeffrey Hughes

Wungening Aboriginal corporation Alliance Manager(Wungening and Centrecare Partnership)

Tel: 0477599575

Email: jhughes@wungening.com.au

Asa Hunter

Wungening Aboriginal Corporation

Coordinaor Wungeinig Moort Service (Intensive Family Support Service)

Tel: 0437997218

Email: Ahunter@wungening.com.au

Hillowle Hassan Abdirahman

Programne Officer, Jubaland, Somalia International Organization of Immigration (IOM) Tel: +252615735572

Email: hillowlehassan@iom.int

Timeline

Case Worker

Wungening Aboriginal Corporation
01.2023 - 02.2024

Case Worker

Wungening Aboriginal Corporation
02.2022 - Current

Senior Protection Assistant

International Organization for Migration (IOM)
01.2021 - 12.2021

Child Protection Officer

Norwegian Refugee Council (NRC)
04.2018 - 11.2020

Child Protection Officer

Save the Children International
01.2017 - 03.2018

Child Protection Assistant

Save the Children International
10.2014 - 12.2016

Bachelor of Business Management- (Procurement and Logistics) -

Mount Kenya University

Social work and Community Development -

Nairobi Institute of Business Studies

Kenya Certificate of Secondary Education -

Statehouse Girls High School

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RUKIA MOHAMED DAHIR