Summary
Overview
Work History
Education
Skills
Personal Information
recreational activities such as hikes
Languages
Timeline
Generic

Rukiayah Ahmed

Redfern,NSW

Summary

I am a dedicated Support Worker who provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds thus choosing a career in Psychotherapy and Counselling to allow individuals with or without mental health to understand their thoughts, feelings and actions better by applying expressive arts.

Overview

13
13
years of professional experience

Work History

Shop Assistant

Selly Oak Convenience Store
08.2011 - 02.2012
  • Maximized safety and production levels by frequently cleaning and organizing shelves
  • maintained a clean and organized shop for optimizing space for ease of customer navigation
  • provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Helped managers with daily checklists and last-minute requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.

Care Assistant

Sevacare
07.2012 - 12.2015
  • Provided community care for individuals with dementia, alzheimers, aged care and people with disabilities
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, grooming, engaging and interacting activities as well as assisting with meal preparation and feeding ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • recorded clients day engagement, activities, and reported any concerns and issues to management using the right procedures as trained.

Healthcare Assistant

Birchmere House Care Home
12.2015 - 02.2017
  • Cared for 30-50 service users with diagnoses such as respiratory failure, diabetes, Parkinson's disease, Dementia, Alzheimer's and muscular dystrophy
  • Assisted with patient hygiene, physical comfort, feeding, mobility, continence care and more while observing, recording progress and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy and training.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.

Care Assistant

Sevacare
07.2017 - 06.2018
  • Assisted people with aged cared and disabilities in the community by enhancing patient recovery by assisting with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
  • Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
  • Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.

Disability Support Worker

Upwards Care
07.2018 - 06.2019
  • Assisted around 20 service users with daily living needs, including bathing and personal grooming, engagements and medication to maintain self-esteem and general wellness
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Provided high level of physical support by lifting, adjusting, and moving clients as trained.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.

Support Worker

Meditech Staffing
10.2019 - Current
  • Supporting clients in the community needing assistance with social support, transporting to appointments, shopping or community outings
  • Provide personal care to clients with dignity and respect such as showering, grooming, dressing and others
  • Continue to support clients to live in their own home by providing help with their domestics, meal preparation, cleaning and most importantly, companionship
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

Education

Bachelor of Counselling And Psychotherapy - Psychology

Ikon Institute of Australia
Sydney
03.2024

Diploma - Counselling

4Life College
Sydney
02.2021

GSCE And BTEC Level 2 Diploma in Media: Tv & Film - English And Media

Solihull College, Blossomfield Campus
Birmingham, UK
06.2011

GCSE - Art And Design: Photography And Psychology

Joseph Chamberlain College
Birmingham, UK
06.2010

GCSE - English, Maths, Science, P.E, IT, Media, Business

Yardleys School
Birmingham, UK
06.2009

Skills

  • CPR and First Aid Certified
  • Domestic Assistance
  • Daily living assistance
  • Medication administration
  • Patient care
  • Rapport building
  • Direct patient care
  • Age-appropriate activities
  • Recording Documentation and reporting any issues/concerns
  • Emotional Support
  • Confidentiality and Privacy
  • Behavioral support
  • Mobility Assistance
  • Meal Planning and Preparation
  • Transportation Assistance
  • Cultural Sensitivity
  • Excellent Communication
  • Time Management
  • Active Listening
  • Relationship Building
  • Organizational Skills
  • Emergency response training
  • Treatment Planning

Personal Information

Title: Disability Support Worker

recreational activities such as hikes

When i find the time especially on weekends, i enjoy walking through the parks and embrace nature through silence and listening

Languages

English
Native or Bilingual
Urdu
Professional Working

Timeline

Support Worker

Meditech Staffing
10.2019 - Current

Disability Support Worker

Upwards Care
07.2018 - 06.2019

Care Assistant

Sevacare
07.2017 - 06.2018

Healthcare Assistant

Birchmere House Care Home
12.2015 - 02.2017

Care Assistant

Sevacare
07.2012 - 12.2015

Shop Assistant

Selly Oak Convenience Store
08.2011 - 02.2012

Bachelor of Counselling And Psychotherapy - Psychology

Ikon Institute of Australia

Diploma - Counselling

4Life College

GSCE And BTEC Level 2 Diploma in Media: Tv & Film - English And Media

Solihull College, Blossomfield Campus

GCSE - Art And Design: Photography And Psychology

Joseph Chamberlain College

GCSE - English, Maths, Science, P.E, IT, Media, Business

Yardleys School

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