Rukmini Susmitha Potru
Inala,QLD
Summary
Proven Business Development Manager with a track record of fostering robust client relationships and driving substantial growth at Customize Duniya. Expert in negotiations and team leadership, adept at identifying and leveraging new business opportunities. Demonstrated ability to exceed performance goals through innovative strategies and effective team collaboration. Customer service professional with proven ability to address and resolve client issues, ensuring high levels of satisfaction. Known for collaborative teamwork and adaptability in dynamic environments. Recognized for excellent listening skills, empathy, and reliability in delivering results.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Customize Duniya
09.2022 - 11.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Customer Advisor
Concentrix
05.2018 - 05.2019
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Documented customer interactions in internal database to maintain complete customer service history.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Utilized feedback from clients to identify areas of improvement within the company''s offerings or processes leading to enhanced customer-centric operations.
Education
Bachelor of Science - Electronics And Communications Engineering
Gitam University
Visakapatnam, India06.2019
Skills
Team Leadership
Business development and planning
Customer Service
Negotiations
Business Development
Decision-Making
Relationship building and management
Team Collaboration
Verbal and written communication
Goals and performance
Lead Generation
Mentoring and Coaching
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Business Development Manager
Customize Duniya
09.2022 - 11.2023
Customer Advisor
Concentrix
05.2018 - 05.2019
Bachelor of Science - Electronics And Communications Engineering
Gitam University
Similar Profiles
Buland Mani MiahraBuland Mani Miahra
Co-Founder and Bureau Chief at AWADH KI DUNIYA (News Paper)Co-Founder and Bureau Chief at AWADH KI DUNIYA (News Paper)
Cameron TaboneCameron Tabone
Lead Repair Technician/Sales Associate at We Fix N' CustomizeLead Repair Technician/Sales Associate at We Fix N' Customize
Shneur HahnShneur Hahn
License Home Healthcare Aid at customize careLicense Home Healthcare Aid at customize care