Ruksaar Ali
Melbourne,VIC
Summary
Capable food and beverage attendant, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humour and exceptional service in demanding environments
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Club supervisor bringing 1.5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback.
Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Stray Neigbours
12.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed closing duties,
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Club Supervisor
Gillen Club
01.2021 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient
- Provide excellent opening and closing duties, floating all tills, and making sure there was zero error.
- Identified individual employee's unique work styles and adapted management methods.
- Maintaining responsible gaming practices.
- Money handling and payment facilitation.
- Managing Gaming machines.
Bartender/ Waitress
Alice Spring Golf Club
01.2019 - 12.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set up glassware, liquor and other necessary supplies for special events.
- Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Food and Beverage Attendant
Crowne Plaza Alice Springs Lasseters
12.2014 - 12.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
Education
Centralian Senior Secondary College
Alice Springs, NT11.2014
Skills
- Alcohol Ordering
- Anticipating Guest Needs
- Ordering Bar Supplies
- Responsible Alcohol Service
Certification
- Provide Responsible Service of Alcohol, Galaxy Training Australia - 07/11/2019
- Provide Responsible Gaming Service , Galaxy Training Australia - 22/07/202
- First Aid Training - 15/6/2021
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Stray Neigbours
12.2022 - Current
Club Supervisor
Gillen Club
01.2021 - 12.2022
Bartender/ Waitress
Alice Spring Golf Club
01.2019 - 12.2020
Food and Beverage Attendant
Crowne Plaza Alice Springs Lasseters
12.2014 - 12.2018
Centralian Senior Secondary College
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