Rula Abu Hijleh
Melbourne
Summary
I am a finance professional with a strong foundation in investment operations and a passion for delivering client-focused solutions. Through roles in investment accounting, asset finance, and business analysis, I’ve developed the ability to identify client needs and proactively support their business and investment goals. I take initiative to streamline processes, resolve issues, and deliver tailored financial insights—ensuring both client satisfaction and long-term value creation.
Overview
6
6
years of professional experience
Work History
Analyst
National Australia Bank
04.2024 - Current
- Managed fraud & scam events across all service portfolios within Fraud Operations.
- Performed case management functions across card and digital fraud, including remediation actions, liability assessments and complaint reviews.
- Facilitated the provision of an efficient and high-quality service to internal and external customers and conducted in depth fraud and scam investigations.
- Maintained awareness and complied with all aspects of policy, procedure, and statutory requirement, to maximise efficiency and minimise risk to the team.
Investment Accountant
National Australia Bank
05.2023 - 04.2024
- Ensured all transactions are processed efficiently and accurately with no errors
- Competently prepared and reviewed General Ledger Reporting within agreed timeframes
- Quality Assurance - pre checks & BAU checks for the end of month along with closing books
- Calculate BAS GST Reporting
- Provided ad-hoc support to Senior Investment Accountant
- Processed Tax & GST reports & Completing IBS surveys
- Completed - APRA reporting, account reports, purchase ledger reports, transaction reports and evaluations
- Identified and resolved all quantitative issues for funds prior to reconciliation dates
Asset Finance Servicing Associate
Judo Bank
08.2021 - 05.2023
- End-to-end loan management
- Collaborate with internal / external relevant stakeholders regarding client loan adjustments
- Liaise with insurance companies when undergoing asset substitution
- Liaise with solicitors and lawyers when undergoing internal refinance or loans
- Manage loan discrepancies and adjustments to client preferences
- Develop and amend processes to automate and streamline loan management and efficiently as Judo Bank scales up
- Managed 10 calls and emails with internal and external stakeholders to ensure loan application completion done on time or ahead of time.
Business Analyst
St. Vincent Hospital, KeyLead Health
12.2021 - 02.2022
- Conduct three-month Market Analysis in the healthcare industry of the upcoming 2021 healthcare bundle project
- Managed financial modelling and reporting of 2021 innovative healthcare bundle project
- Creating business analysis of KeyLead Health position in 2021 and growth progression
- Handled budgeting and planning of 2021/2022 new healthcare project
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Finance and Accounting Officer
Qurum Business Group (QBG) Services
07.2019 - 03.2020
- Reconciled general and subsidiary monthly company bank accounts
- Maintained financial records for subsidiary QBG companies
- Secured financial information by completing database backups on a weekly basis
- Provided financial status information by preparing reports for managers on a monthly basis
Education
Master of Management - Finance
The University of Melbourne
Melbourne, VIC06.2022
Bachelor of Business - Banking and Finance, Economics and Business Strategy
Monash University
Melbourne, VIC07.2020
Skills
- Microsoft: Excel PowerPoint Word
- R Software Regressions Statistical computing and graphics
- SalesForce nCino CRM
- Fiscal SME focus
- Finesse CRM SME focus
- Power BI
- Proactive Individual Tasks Teamwork
- Adaptable to change and innovation
- Coach-able to new skills and knowledge
- Optimistic and Solution-Focused Attitude
- Critical Thinker Strong analytical and problem-solving skills
- Good orator Effective verbal and written communicator
- Analytical thinking
- Documentation and reporting
- Project management
- Critical thinking
- Data research and validation
LANGUAGES
English | Native Speaker | Native Writer | Native Reader
Arabic | Native Speaker | Native Writer | Native Reader
Korean | Intermediate Speaker | Basic Writer | Basic Reader
Timeline
Analyst
National Australia Bank
04.2024 - Current
Investment Accountant
National Australia Bank
05.2023 - 04.2024
Business Analyst
St. Vincent Hospital, KeyLead Health
12.2021 - 02.2022
Asset Finance Servicing Associate
Judo Bank
08.2021 - 05.2023
Finance and Accounting Officer
Qurum Business Group (QBG) Services
07.2019 - 03.2020
Master of Management - Finance
The University of Melbourne
Bachelor of Business - Banking and Finance, Economics and Business Strategy
Monash University
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