Rula Abu Hijleh
Melbourne
Summary
I am a finance professional with a strong foundation in investment operations and a passion for delivering client-focused solutions. Through roles in investment accounting, asset finance, and business analysis, I’ve developed the ability to identify client needs and proactively support their business and investment goals. I take initiative to streamline processes, resolve issues, and deliver tailored financial insights—ensuring both client satisfaction and long-term value creation.
Overview
6
6
years of professional experience
Work History
Analyst
National Australia Bank
Docklands, Melbourne, Australia
04.2024 - Current
- Managed fraud & scam events across all service portfolios within Fraud Operations.
- Performed case management functions across card and digital fraud, including remediation actions, liability assessments and complaint reviews.
- Facilitated the provision of an efficient and high-quality service to internal and external customers and conducted in depth fraud and scam investigations.
- Maintained awareness and complied with all aspects of policy, procedure, and statutory requirement, to maximise efficiency and minimise risk to the team.
Investment Accountant
National Australia Bank
Melbourne CBD, Australia
05.2023 - 04.2024
- Ensured all transactions are processed efficiently and accurately with no errors
- Competently prepared and reviewed General Ledger Reporting within agreed timeframes
- Quality Assurance - pre checks & BAU checks for the end of month along with closing books
- Calculate BAS GST Reporting
- Provided ad-hoc support to Senior Investment Accountant
- Processed Tax & GST reports & Completing IBS surveys
- Completed - APRA reporting, account reports, purchase ledger reports, transaction reports and evaluations
- Identified and resolved all quantitative issues for funds prior to reconciliation dates
Asset Finance Servicing Associate
Judo Bank
Melbourne CBD, Australia
08.2021 - 05.2023
- End-to-end loan management
- Collaborate with internal / external relevant stakeholders regarding client loan adjustments
- Liaise with insurance companies when undergoing asset substitution
- Liaise with solicitors and lawyers when undergoing internal refinance or loans
- Manage loan discrepancies and adjustments to client preferences
- Develop and amend processes to automate and streamline loan management and efficiently as Judo Bank scales up
- Managed 10 calls and emails with internal and external stakeholders to ensure loan application completion done on time or ahead of time.
Business Analyst
St. Vincent Hospital, KeyLead Health
Melbourne, Australia
12.2021 - 02.2022
- Conduct three-month Market Analysis in the healthcare industry of the upcoming 2021 healthcare bundle project
- Managed financial modelling and reporting of 2021 innovative healthcare bundle project
- Creating business analysis of KeyLead Health position in 2021 and growth progression
- Handled budgeting and planning of 2021/2022 new healthcare project
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Finance and Accounting Officer
Qurum Business Group (QBG) Services
Dubai, United Arab Emirates
07.2019 - 03.2020
- Reconciled general and subsidiary monthly company bank accounts
- Maintained financial records for subsidiary QBG companies
- Secured financial information by completing database backups on a weekly basis
- Provided financial status information by preparing reports for managers on a monthly basis
Education
Master of Management - Finance
The University of Melbourne
Melbourne, VIC06.2022
Bachelor of Business - Banking and Finance, Economics and Business Strategy
Monash University
Melbourne, VIC07.2020
Skills
- Microsoft: Excel PowerPoint Word
- R Software Regressions Statistical computing and graphics
- SalesForce nCino CRM
- Fiscal SME focus
- Finesse CRM SME focus
- Power BI
- Proactive Individual Tasks Teamwork
- Adaptable to change and innovation
- Coach-able to new skills and knowledge
- Optimistic and Solution-Focused Attitude
- Critical Thinker Strong analytical and problem-solving skills
- Good orator Effective verbal and written communicator
- Analytical thinking
- Documentation and reporting
- Project management
- Critical thinking
- Data research and validation
LANGUAGES
English | Native Speaker | Native Writer | Native Reader
Arabic | Native Speaker | Native Writer | Native Reader
Korean | Intermediate Speaker | Basic Writer | Basic Reader
Timeline
Analyst
National Australia Bank
04.2024 - Current
Investment Accountant
National Australia Bank
05.2023 - 04.2024
Business Analyst
St. Vincent Hospital, KeyLead Health
12.2021 - 02.2022
Asset Finance Servicing Associate
Judo Bank
08.2021 - 05.2023
Finance and Accounting Officer
Qurum Business Group (QBG) Services
07.2019 - 03.2020
Master of Management - Finance
The University of Melbourne
Bachelor of Business - Banking and Finance, Economics and Business Strategy
Monash University